Residence Inn Atlanta Midtown​/Georgia Tech - Front Desk Agent

Residence Inn Atlanta Midtown/Georgia Tech - Front Desk Agent Address 1041 W Peachtree St Nw, Atlanta, GA, 30309

Job Description

The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well‑oiled machine.

• Customer Service Excellence: Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
• Communication: Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.
• Problem‑Solving: Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
• Multitasking Ability: Manage multiple tasks efficiently, including handling reservations, check‑ins, and check‑outs.
• Financial
  
  Skills:
  
  Work with and understand financial information, performing basic arithmetic functions as needed.

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

After an initial waiting period, those hired into full‑time positions are eligible for a competitive benefits package that includes the following:

• Daily Pay
  ! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short‑Term and Long‑Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401(k) Retirement Plan

Offering free WiFi access, Residence Inn by Marriott Atlanta Midtown/Georgia Tech is 2,450 feet from Georgia Institute of Technology and 1.1 mi from the Atlanta Botanical Garden. A living area equipped with a flat‑screen cable TV is featured in all spacious studios and suites. A work desk and ironing facilities are included as well as a coffee machine, refrigerator, microwave, kitchenware, and dishwasher.

A fitness center and laundry facilities are offered at the Residence Inn for guests' convenience. Barbecue facilities are available. In addition, the lobby hosts newspapers and fresh coffee throughout the day.