Leasing Consultant Agent

The Integral Group is sourcing candidates in the following cities:

Atlanta, GA

Birmingham, AL

Baton Rouge, LA

Primary Responsibility:
Leasing Consultants are customer service specialists and are typically the first touch point for customers; they are expected to provide excellent customer service experience for all residents, guests, and other customers. They handle the leasing process in the community, including answering the telephone, scheduling appointments with prospective residents, qualifying prospective residents, showing the community, and leasing available apartment homes.

Specific

Duties and Responsibilities:

A. Leasing Responsibilities

1. Answer telephones with appropriate Integral greeting established in Standardization Guide.

2. Handle telephone calls from prospective residents and document telephone calls via a guest card in ILM if applicable.

3. Check the previous night's Call Max messages every morning via the system portal. All messages should be reviewed and returned before 10am daily. Notes should be placed in the Call Max system via the portal to ensure calls are properly documented and cleared from the open message log.

4. Retrieve leads in ILM daily and take appropriate action.

i. Clear Lead board within 48 hours.

ii. Clear all categories on the Prospect board within 48 hours.

5. Greet prospective residents and guests with appropriate Integral greeting established in Standardization Guide.

6. Daily check of all model and market ready apartment homes for "show readiness". Follow standardization guide to ensure temperature, lighting, refreshments, etc. are set to protocol. Take appropriate action to clean any units found to be insufficient for show.

7. Show model and market ready apartment homes.

8. Offer to schedule an appointment for a live virtual tour. Follow up with potential residents that receive a link to a virtual tour to confirm receipt and if they have any feedback or questions.

9. Ensure guests and residents are informed about the customer feedback opportunities available to them.

10. Assist prospective residents with the completion of the application.

i. Check for completeness.

ii. Make sure applicants understand deposit and fee policies.

iii. Determine move-in date and unit desired.

iv. Collect deposit and/or fees.

v. Market Rent applications must be completed and submitted to CM within 48 hours.

vi. Tax Credit/AA applications must be completed and submitted to QA within 7 days.

11. Verify application information as needed and make recommendations to the Community Manager about applicant qualifications.

12. Complete Lease Documents (including all addenda) as necessary.

i. Explain lease to applicant and have them sign.

ii. Deliver to Community Manager for review and signature within 24 hours of move-in date.

iii. Deliver completed files to QA within 72 hours of move-in.

13. Make appropriate entries in Yardi and/or status reports in real time, daily.

i. Update Unit Availability Report.

14. Complete all move-in details.

i. Prepare, and provide residents with, move-in package.

ii. Review completed lease paperwork.

iii. After verifying new locks are in place, verify the resident has all required keys.

iv. Provide a copy of lease and all appropriate documents to resident.

v. Conduct apartment move-in inspection with the new resident.

vi. Collect any deposits or fees or rent due before allowing occupancy.

vii. Verify applicable utilities are transferred to new resident's name.

15. Initiate Yardi information, including:

i. Lease beginning and ending dates.

ii. Amount of rent per lease.

iii. Deposits or fees required including pet fees.

iv. Names of all occupants, pertinent demographic information, i.e., household income, occupation, etc.

v. Business, home, and cell numbers.

vi. Email address.

vii. Confirm rental insurance for all market rate residents. Recommend rental insurance for all Tax Credit/AA residents. Document all policies in Yardi and note if Tax/AA resident declines rental insurance. Hard copy of policy placed in resident file.

viii. Submit application paperwork electronically for review and approval as required.

16. Lease renewals.

i. Notify residents 90 days (market) and 120 days (tax/aa) prior to lease expiration of options to renew. Remind resident of survey opportunity.

ii. Contact resident personally at least 75 days (market) and 90 days (tax/aa) prior to lease expiration.

iii. Complete lease renewal paperwork. Submit electronically for review/approval as required.

iv. Deliver to Community Manager for review and signature within 24 hours of lease renewal.

v. Deliver completed files to QA within 72 hours of lease renewal.

17. Handle telephone calls from residents concerning service requests.

i. Review Work Order History in Yardi for existing work order.

ii. Enter new service requests in Yardi.

iii. Escalate any work order issues to Community Manager Provide all residents with work order number from Yardi.

18. As applicable, review and print daily pricing from LRO (revenue management system).

i. Update Market Rents in LRO…