Showroom Coordinator

Textile showroom seeking a Full‑Time Customer Service Representative based in Atlanta to support retail and trade customer base. This role ensures timely, accurate, and thoughtful customer support with a strong focus on same‑day resolution. The position works closely with our Customer Service Manager and internal operations teams and plays a key role during Atlanta Market and showroom activity.

Responsible for day‑to‑day customer communication by resolving high volumes of inquiries efficiently, professionally, and with attention to detail—ensuring customers receive clear answers and timely support.

• Manage our main customer service inbox, ensuring timely and accurate responses
• Fully resolve customer service tickets (low to moderate complexity)
• Serve as first‑line phone support throughout the workday
• Assist customers with account registration inquiries
• Identify and document recurring customer issues or escalation patterns
• Serve as returns & order support
• Support showroom & market activities, including pre‑market preparation and active support during trade show hours

• 2+ years of customer service experience (retail, trade, or wholesale preferred)
• Strong written and verbal communication skills
• Highly organized with excellent follow‑through
• Calm and solution‑oriented under pressure
• Experience with order systems or ERP platforms;
  Netsuite is a plus
• Ability to support extended hours during Atlanta Market and set‑up

Full‑time. Atlanta Showroom inside Americas Mart. Mon‑Fri 9am‑5pm EST (3 days onsite) + tradeshow & set‑up dates onsite. Salary: $57,000.00‑$61,000.00.

• Health, Dental, Vision insurance
• 401(k)
• Sick + Vacation PTO

• Seniority level:
  Associate
• Employment type:
  
  Full‑time
• Job function:
  Design, Art/Creative, and Information Technology
• Industry: Textile Manufacturing
• Location:
  
  Atlanta, GA