Field Support Analyst

Field Support Analyst

Location: Atlanta, GA 30318 (Hybrid)

Client
- Georgia Power

Contract- 1 Year

The Field Support Specialist – Drop Service / Dispatch provides critical operational and customer-facing support by coordinating, scheduling, and dispatching service requests related to the temporary de-energization of electric services
. This role supports residential, commercial, and industrial customers requiring repairs, upgrades, or generator installations.

The ideal candidate is detail-oriented, highly organized, and capable of managing multiple priorities in a fast-paced dispatch environment while delivering excellent customer service and supporting field operations.

• Schedule and manage service requests for temporary de-energization of electric service
• Accurately assign and dispatch field personnel based on priority, availability, and skill set
• Ensure timely execution of service requests with minimal customer disruption

• Serve as the primary point of contact for customers
• Provide clear communication regarding scheduling, service status, preparation requirements, and follow-up actions
• Address customer inquiries, concerns, and service-related issues professionally and promptly

• Provide real-time support to field technicians and crews
• Ensure field teams have the information, tools, and resources needed to complete work safely and efficiently
• Coordinate closely with internal teams to maintain high service and safety standards

• Maintain accurate records of service requests, dispatch details, customer communications, and job completion status
• Generate reports to track service metrics, performance, and improvement opportunities

• Resolve scheduling conflicts and operational challenges efficiently
• Escalate issues when necessary and collaborate with other departments for resolution
• Contribute to continuous improvement of dispatch, scheduling, and customer service processes

• Strong organizational and multi-tasking abilities
• Excellent verbal and written communication skills
• High attention to detail and accuracy in documentation
• Ability to work effectively in a fast-paced dispatch or operations environment
• Proficiency with computer systems and data entry tools
• Ability to collaborate with field teams and internal stakeholders