GWCC GUEST Services Specialist - Part Time

Job Location:

Atlanta - Atlanta, GA, Salary Range: $13.00 - $13.00

The Georgia World Congress Center Authority (GWCCA) Guest Services Operation function is responsible for delivering safe, efficient, and exceptional customer service that support world-class events and guest experiences. Through strong relational oversight, customer experience, and team leadership, Guest Services ensures the Authority provides unconventional guest experiences at the highest standards of quality, safety practices, crowd management, and effective communication.

The Authority is currently hiring part-time Guest Services Specialist to join Georgia World Congress Center. The Guest Services Specialist is the frontline ambassador primarily responsible for engaging and professionally interacting with customers. Guest Services Specialists handle inquiries, resolve concerns, and provide information or assistance to create a welcoming, helpful, and safe environment for all guests, visitors, and clients of The Authority.

The ideal candidate is an individual who possesses strong interpersonal communication, adaptability, customer service skills.

Successful candidates embody the Authority's core values of authenticity, accountability, and collaboration while carrying out the essential duties and responsibilities of the position. Candidates under final consideration must complete a criminal history evaluation and drug screening as a condition of employment.

• Fast-paced, professional work environment in a dynamic convention, sports, entertainment, and hospitality venue.
• Supports event-based business which may require irregular work hours, flexible scheduling, and availability to support evenings, weekends, holidays, and special events based on operational needs.
• Work performed in varying event facilities and conditions across the Authority's campus (indoors and outdoors).
• May be expected to perform or respond effectively to changing priorities, time-sensitive operational issues, and emergency situations while maintaining composure under pressure.
• Requires frequent interaction with large crowds in public venue and event settings while maintaining professionalism, composure, and exceptional customer service.
• Schedule requires open availability with flexibility to support events as operational needs arise.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The ability to lift 50 pounds or more may be required of this position. Employees may endure various degrees of walking, standing, turning, stooping, crouching, kneeling, reaching, pushing and pulling, requiring a full range of body movements.

This position may require work inside or outside based on event demand.

• Deliver outstanding customer service by warmly welcoming and assisting event attendees with their needs
• Adhere to company policies, procedures, and guidelines to maintain a high standard of professionalism and service
• Provide guests with directions to various facility and surrounding area locations
• Respond to questions and requests from event attendees and other GWCCA departments in a patient, efficient and courteous manner
• Address guest inquiries complaints, or issues promptly and professionally
• Monitor visitor materials and displays at the information desks
• Assist ADA patrons when necessary
• Actively participate in The Authority training programs as required.
• Accurately document and complete administrative paperwork.
• Comply with The Authority policies and procedures associated with such programs as risk management, safety, and emergency management.
• Maintain an ethical and professional image when interacting with internal and external customers to ensure customer satisfaction.
• Perform other duties as assigned.

All employees of the Georgia World Congress Center Authority are expected to demonstrate behaviors aligned with the Authority’s core values of Be Authentic, Be Accountable, and Be One while delivering exceptional service to internal and external customers. Employees are responsible for maintaining a…