Member Service Representative II

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Regular Full-Time Administrative Headquarters, Atlanta, GA, US

3 days ago Requisition

Salary Range: $19.56 To $24.45 Hourly

As a Member Service Representative II in our Member Onboarding Department, you will play a vital role in creating exceptional first impressions and building lasting relationships with our members. Through meaningful, proactive conversations, you will identify financial needs, recommend appropriate products and services, open accounts, and provide personalized support that helps members achieve their financial goals.

Title:

Member Service Representative II

Position Status – Full Time non-exempt (Hourly)

Target hiring pay range: $19.56 - $24.45 per hour

The listed pay information includes the minimum rate of pay to the mid-point rate of pay for the posted position The actual compensation for this position may vary based upon, but not limited to, licenses or certifications, education or equivalent work experience, market data, qualifications, relevant experience, prior work and performance history, geographic location, and business sector.

We believe great work is to be rewarded with great benefits. Our benefits include, but aren’t limited to, Medical coverage with generous company contributions, Dental with employee only coverage paid by the company, Vision with employee only coverage paid by the company, Paid Time-Off, 401k plan with a defined company match, company paid long-term disability, short term disability, and company paid holidays.

Purpose :
The primary purpose of this position is to assist Center Parc Credit Union (CPCU) to live out our Mission, “To help our members achieve financial success by providing exceptional products and service.”

The Member Service Representative II (MSRII) proactively engages in providing quality-driven member services to existing and potential members of the Credit Union. This includes, but not limited to, engaging members in dialogue to ensure timely processing of payment and transfer services, open new accounts, ensuring that product recommendations are aligned with member needs, and build positive relationships with members and peers.

Depending on their assignment, the MSRII from time to time may perform all or a portion of the tasks listed herein but all incumbents are expected to be proficient in each task over time.

Essential Duties and Responsibilities: Other duties may be assigned.

• Adhere to and deliver on Center Parc’s core values:
• Serve Exceptionally
• Commit to Better
• Find the Fun
• Invest in Integrity
• Follow the Numbers
• Go Forth and Conquer
• Protect with Passion
• Provides service to members in a variety of settings including periodically being assigned to work at various CPCU locations due to long term absences, business needs, projects, or business continuity needs.
• May serve as a lead teller
• Processes a variety of member transactions including, but not limited to, visa payments, transfers, loan payments, deposits, U.S. Savings bond transactions, cash advances, etc.
• May occasionally be required to complete transactions on a teller line or process pending online memberships or share applications submitted through the credit unions digital channels.
• Completes a variety of service requests, clerical duties, and research associated with the resolution of member inquiries and concerns.
• Facilitates the ability for the member to speak with internal business partners for resolution of inquiries and concerns that can’t be resolved by yourself.
• Completes member relationship-building assignments, such as follow up calls, pre-determined member contact intervals,…