Ambassador - Zoo Atlanta Part-time

Join the AAA Parking family and help create an exceptional parking experience!

AAA Parking is looking for friendly, professional, and service-minded individuals to join our team as an Ambassador at the Zoo Atlanta.

As an Ambassador, you’ll be a visible, helpful presence for customers entering, parking in, and exiting the facility. You’ll provide directions, assist with parking equipment and payment questions, monitor the garage for safety and cleanliness, and help create a welcoming, well-organized experience. If you enjoy helping people, solving problems, and working in an active customer-service environment, this could be the opportunity for you!

Why Join AAA Parking? Earn extra money while working in a dynamic parking and customer-service environment Meet new people and build valuable customer service experience Work at a professionally managed parking facility at Zoo Atlanta Make a lasting impression by delivering exceptional customer service Become part of a family-operated company with 65+ years of parking industry experience

What You’ll DoAssist Customers and Provide Directions Warmly greet customers entering and leaving the parking facility.

Provide clear directions to parking areas, elevators, exits, nearby buildings, and points of interest.

Answer questions about parking rates, hours, validations, payment options, and facility procedures.

Assist customers with pay stations, ticket dispensers, access gates, and other parking equipment.

Help customers locate their vehicles and provide thoughtful assistance to individuals with special needs or disabilities.

Handle customer concerns calmly and professionally, involving a supervisor when needed.

Support Parking Operations Monitor vehicle and pedestrian flow and help keep entrances, exits, drive lanes, and walkways clear.

Assist with traffic direction during busy periods, events, or temporary closures.

Perform routine walkthroughs of the garage and report equipment issues, hazards, suspicious activity, or maintenance needs.

Help keep parking areas, lobbies, elevator areas, stairwells, and customer-service points clean, organized, and presentable.

Represent AAA Parking Professionally Maintain a clean, polished, and professional appearance in accordance with AAA Parking standards.

Keep the ambassador station and customer-facing areas clean, organized, safe, and inviting.

Consistently represent AAA Parking and our client with professionalism, courtesy, and helpful  a Team Player Work closely with parking operations, security, maintenance, and property staff to support smooth daily operations.

Communicate facility conditions, customer concerns, and equipment issues clearly with teammates and supervisors.

Support fellow team members during busy periods, special events, and peak entry and exit times.

Prioritize Safety & Security Follow all safety, security, emergency, and traffic-control procedures.

Immediately report accidents, injuries, hazards, suspicious activity, property damage, or other incidents to a supervisor.

Conduct routine inspections of customer areas and parking equipment, and document or communicate issues promptly.

The AAA’s of Service At AAA Parking, exceptional service starts with three simple principles:

Attitude – Bring a positive, can-do attitude and a genuine passion for helping others.

Appearance – Maintain a polished, professional appearance that reflects the high standards of AAA Parking and our valued clients.

Assistance – Look for opportunities to help. Go the extra mile to make every customer feel welcomed, valued, and cared for.

About AAA Parking For more than 65 years, AAA Parking has been a family-operated leader in the parking industry. Our mission is to create exceptional experiences for both our customers and our employees.

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