Client Success Representative - Onsite

Who We Are

For over 25 years, Doxim has helped organizations transform the way they deliver critical communications through innovative technology, secure omnichannel solutions, and an unwavering commitment to excellence. Today, we proudly support more than 1,500 clients across a variety of industries, helping businesses communicate more effectively and create stronger customer experiences. What truly sets us apart is our people. We are building a culture where fresh ideas are welcomed, growth is encouraged, and employees are empowered to take on meaningful challenges, make a real impact, and help shape the future of customer communications.

Doxim's Next Client Success Representative

We’re looking for a Client Success professional to build strong client relationships and help customers achieve their business goals through Doxim’s solutions and services. You’ll lead onboarding, guide adoption, and collaborate with clients and cross‑functional teams to support seamless service across order entry, production, delivery, and invoicing. You’ll also resolve client concerns, act on feedback to improve satisfaction, and partner with Sales on renewals and growth opportunities that support long‑term retention.

Responsibilities

• Serve as the primary Client Success point of contact for assigned accounts, acting as a trusted advisor to key stakeholders and executive sponsors.
• Lead end-to-end customer onboarding, ensuring successful implementation, clear expectation setting, and achievement of defined customer success outcomes.
• Drive customer adoption and value realization by proactively guiding usage, optimizing workflows, and ensuring alignment with agreed business objectives.
• Manage day-to-day customer relationships, serving as the main point of contact across order entry, production, delivery, and invoicing processes.
• Own issue resolution and escalation management, coordinating cross‑functional teams to ensure timely and effective resolution of customer concerns.
• Identify and enable expansion opportunities by partnering with Sales on upsell, cross‑sell, and renewal strategies, including contract and documentation support (MSAs, SOWs, Change Requests).
• Capture and act on customer feedback to measure sentiment, improve satisfaction, and support long‑term retention through proactive engagement and advocacy development.

Skills:

• Strong analytical and problem‑solving skills, with attention to accuracy and quality
• Strong understanding of mail service provider operations, including USPS rules and regulations
• Strong attention to detail

Proficient knowledge and experience with:

• MS Office
• CRM Systems
• AI Tools

Qualifications:

• Post secondary degree preferred
• 2-5 years’ experience working for a commercial printer, mail service provider or related industry

Physical Demands: This role requires prolonged periods of sitting and extensive computer use, including frequent use of a keyboard and mouse. May occasionally lift or carry light materials (generally up to 10 pounds) such as documents, laptops, or office supplies.

Travel: Up to 10%; may include industry conferences and corporate events.

FLSA Status
:
Exempt

Why Doxim?

Work Environment That Suits You:Our opportunities come in all shapes and sizes; from fully remote, to in‑office, to hybrid; across North America, South Africa, and Europe.

Benefits That Fit:As of Day 1 of employment, our flexible benefit options have you covered from healthcare to employer‑matched retirement savings and everything in between.

Growth That Excites:We are passionate about nurturing talent from within so this won’t be just a job – it will be a journey.

Time Off That Recharges: Take the breaks you deserve with our generous PTO policy designed to help you rest, reset,…