Sr. Customer Service Representative- Kitting

Owens & Minor a global healthcare solutions company providing essential products, services and technology solutions that support care delivery in leading hospitals, healthsystemsand research centers around the world. For over
140years, Owens & Minor has delivered comfort and confidence behind thescenes,so healthcare stays at the forefront, helping to make each day better for the hospitals,healthcare partners, and communities we serve. Powered by more than 14,000 teammates worldwide, Owens & Minor exists because every day, everywhere,Life Takes Care™.

• 140+ years serving healthcare
• Over 14,000 teammates worldwide
• Serving healthcare partners in 80 countries
• Manufacturing facilities in the U.S., Honduras, Mexico, Thailand and Ireland
• 40+ distribution centers
• Portfolio of 300 propriety and branded product offerings
• 1,000 branded medical product suppliers
• 4,000 healthcare partners served

• Comprehensive Healthcare Plan
  -Medical, dental, and vision plans start on day one of employment for full-time teammates.
• Educational Assistance
  -We offer educationalassistanceto all eligible teammates enrolled in an approved, accredited collegiate program.
• Employer-Paid Life Insurance and Disability
  -We offer employer-paid life insurance and disability coverage.
• Voluntary Supplemental Programs – We offer additional options to secure your financial future including supplemental life, hospitalization, critical illness, and other insurance programs.
• Support for your Growing Family – Adoption assistance, fertility benefits (in medical plan) and parental leave are available for teammates planning for a family.
• Health Savings Account (HSA) and
  401(k)
  -We offer these voluntary financial programs to help teammates prepare for their future, as well as other voluntary benefits.
• Paid Leave
  -In addition to sick days and short-term leave, we offer holidays, vacation days, personal days, andadditionaltypes of leave – including parental leave.
• Well-Being – Also included in our offering is a Teammate Assistance Program (TAP), Calm Health, Cancer Resources Services, and discount programs – all at no cost to you.

Supports the customer experience by providing superior customer service to clients using critical thinking skills and resources provided. Steps in and acts in all functions (order management, product flow, backorder management, and credits) on the Customer Service team as needed. Acts as primary customer point of contact in a manner that maximizes customer satisfaction.

The anticipated pay range for this role is as follows: up to $24.50 hr./. The actual compensation offered may vary based on job related factors such as experience, skills, education and location.

• Responsible for customer experience, maintaining a professional demeanor during the entire interaction with customers.
• Answers incoming inquiries in a professional, courteous, and efficient manner.
• Provides superior service to client resulting in high rate of first contact resolution.
• Acts as an internal champion for customer experience.
• Handles all incoming issues and either resolves them or assigns tasks to the appropriate team within Customer Service clients, resulting in a or other internal O&M team, using smart customer‑focused decision‑making skills; forwards all non‑essential duties to the appropriate support desks (backorders, drop ships, credits) and escalates issues as appropriate.
• Follows up on all outstanding tasks to ensure service to clients, resulting in a resolution completion, and provides updates to customers as needed.
• Anticipates, and where appropriate, mitigates any issues before they can negatively impact the customer experience.
• Proactively communicates surfaced issues to…