Adoption Counselor

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Full Time 1 Community Animal Center, Atlanta, GA, US

7 days ago Requisition

Position:
Adoption Counselor

Department:
Placement

Reports To:

Adoptions Supervisor

Location:

Community Animal Center

3180 Presidential Drive Atlanta, GA 30340

Summary:

Life Line Animal Project is committed to the care and welfare of pets and the people who love them. The values we exhibit as an organization show the strength of our staff, our leadership and our community. We expect all employees to exhibit Life Line’s core values as we complete daily tasks, provide services to clients and care for our animals.

This position assists with counseling the public about potential pets for adoption, reviewing adoption applications submitted by the public based on written guidelines, receiving adoption fees, and updating the software system with information necessary to complete the adoption. The Adoption Counselor is also responsible for welcoming visitors and ensuring top-notch customer service to all who stop by.

Essential Job Functions:

This represents a list of essential job duties. Other duties or special projects may be assigned as needed.

Uphold the standards and values of Life Line Animal Project:

Save Lives -- Build Community -- Be Exceptional Stewards -- Be Courageous --

Be Compassionate -- Take Responsibility -- Respect, Embrace and Celebrate Diversity

Adoption Counseling and Customer Service:

• Guide adopters through the application process, use matchmaking criteria to connect potential adopters to their future pets to best ensure positive outcomes.
• Answer questions from the public about pets for adoption, including the behavior of specific breeds, dog and cat behavior, future medical care, and other pertinent information.
• Compassionately, educate adopters and the public about responsible pet ownership, including house training, veterinary care, and preventive health.
• Conduct meet and greets with dogs, cats and other animals.
• Manage visitor flow to ensure a positive and efficient experience.
• Assess animals and direct visitors and inquiries to the appropriate area or department.
• Triage animal medical needs and elevate emergencies as needed to support Life Line’s mission to save lives.
• Assist visitors with check-in procedures and guide them to their desired areas and appropriate department or personnel.
• Reduce wait times for all clients.
• Take responsibility to assist during high-traffic times, staff shortages, or special events to ensure smooth front desk and adoption operations.
• Maintain clear, strong communication with the clinic team to ensure all medical needs of an adoptive pet are met prior to departure.

Administrative and Record-Keeping:

• Process adoption paperwork, including contracts, adoption fees, and payment documentation.
• Prepare and organize paperwork for adoption, ensuring it is complete and signed by adopters.
• Exhibit exceptional stewardship by accurately handling and processing adoption fees, completing cash box closing for the adoption cash box.
• Answer inquiries and respond to emails and phone calls related to adoption processes, pet inquiries, and other shelter services.
• Maintain accurate records of adoption applications, inquiries, and related documents in the shelter management software.
• Prepare and organize paperwork for adoption, ensuring it is complete and signed by adopters.
• Assist with owner surrender counseling, providing resources and guidance for pet owners in need.
• Update and manage visitor logs and records as needed.

General Responsibilities:

• Maintain a general understanding of all shelter operations, including animal care, adoption policies,…