Billing Analyst

McKenney’s has been going strong for more than seven decades. Our culture values people and ideas, and we work together to deliver the most innovative solutions to our customers. We help you grow in your career through training and support, and as an equal opportunity employer, we provide comprehensive benefits and give you a firm foundation for the future.

This position will work in a team environment while undertaking a high volume of service billing with a high degree of accuracy and providing support for the Atlanta and Charlotte Building Services Division and their customers.

• Review service work order documentation and provide billing information to account managers for approval.
• Communicate with account managers and customers to request any information necessary to complete the billing process.
• Review unbilled reports and act on any outstanding issues to ensure AR deadlines are met.
• Submit and send invoices to customers following customer-specific billing requirements.
• Communicate with customers, account managers, technicians, and other departments to collaborate on and resolve billing-related issues.
• Provide updates on billed invoices that age over 30 days.
• Lead monthly meetings with account managers to review, update, and follow up on aging invoices.
• Become a subject matter expert on specialty customer requirements, such as using customer-specific billing portals.
• Collaborate with the account management team to support customer requests for billing documentation.
• Perform constant data management and use reporting tools to proactively identify and correct problems.
• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Use Salesforce to research customer details and work order information, and update data as needed.
• Review, edit, and send customer proposals and service maintenance contracts.
• Be a managing member of the BSD Correspondence mailbox.
• Perform other BSD Support Team duties as needed.

• Three years of experience in a dispatch/customer service or accounting-related position.
• Experience with Microsoft Word, Excel, Outlook, and Adobe PDF.
• High school diploma or GED.

• Focuses on continuous improvement by taking on challenges, proactively increasing skills and capacity, and improving knowledge and performance over time.
• Detail-oriented with strong organizational skills.
• Ability to prioritize work and manage multiple projects.
• A well-developed sense of judgment.
• Exudes a positive attitude with customers, peers, and other McKenney’s team members.
• Strong interpersonal skills and desire to be a team player.
• Ability to use time productively, maximize efficiency, and meet challenging work goals.
• Able to demonstrate a serious commitment to accuracy and quality while meeting goals or deadlines.
• Ability to take on additional responsibilities as needed, as well as determine and manage priorities with minimal guidance.
• Must possess and maintain an exceptional work ethic, uphold company values, and demand the highest standard of conduct from self and others.
• Excellent communication skills—both written and oral.

• 2- or 4-year college degree.
• Previous experience in the construction or building services industry.
• 4+ years of experience in construction accounting or related roles.
• Experience with Salesforce or other CRM programs.

• Work is normally performed in a typical interior/office environment.
• No or very limited exposure to physical risk.
• No or very limited physical effort required.