Senior Escalation Lead — SaaS & Cross-Functional Ops
Listed on 2026-11-05
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Customer Service/HelpDesk
Client Relationship Management
Infor's Escalation Management team seeks a collaborative leader to coordinate high-impact customer escalations across support, development, services, product management, and executive stakeholders in Atlanta. You drive resolution plans, communicate progress, and restore customer confidence while focusing on retention and satisfaction.
In this role you will guide cross-functional teams, craft recovery strategies, and use AI-powered tools for summaries and communications, maintaining
The following opening is for a Senior Escalation Lead — SaaS & Cross-Functional Ops with Infor.
This opportunity is part of our work in Management & Operations.
The advertised compensation is 90..
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
Learn more about the Senior Escalation Lead — SaaS & Cross-Functional Ops role in the description above.
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