Lead Dentist

Tend is rewriting the playbook of modern dentistry by building a company around the patient and the provider. We believe that with the power of technology a hospitalitydriven mindset and a top tier clinical team we can make going to the dentist something to look forward to. Our vision is to transform the dental experience into one that is empowering human and personalized.

Since launching in 2019 we have provided exceptional care to over 100000 patients across five major cities :
New York Washington DC Boston Atlanta and Nashville. With thousands of fivestar reviews Tend has become one of the countrys toprated and indemand dental practices with over 650 team members to support this mission. Were continuing to grow quickly and looking for the best of the best to come join our team.

The Lead Dentist is a mentor and coach to the dentists hygienists and dental assistants in the studio. Along with the Studio Manager the Lead Dentist is responsible for creating an environment that embraces Tends Mission Vision and Values. The Lead Dentist reports to the Chief Dental Officer.

The Lead Dentists objectives and responsibilities include the following :

1 Hire and train the right clinical team.

• Clinical Mentorship of all clinical personnel in the studio (guidance on diagnosis treatment planning treatment delivery and patient experience).
• Clinical Coaching of all clinical personnel in studio (correction of hard and soft skills performance improvement) with appropriate documentation
• Complete Performance Reviews of general dentists in studio on a monthly or quarterly basis creating Action Plans as needed
• Responsible for interviewing and onboarding clinical personnel in conjunction with the Studio Manager Clinical / Operations and People teams.
• Assume role of Clinical Lead in onboarding of new hires
• Initiate Quality Assurance Review for new hires
• Maintain quality outcomes of care for clinical teams in studio
• Review monthly REDOs with Studio Manager analyze trends
• Partner with the Lead Hygienist and Lead Dental Assistant in mentorship and coaching of hygienists and dental assistants respectively
• Partner with SM on escalated members (detractors Clinical Escalation Workflow) to review case deescalate member and to provide feedback to provider
• Make determinations on refunds and other matters related to member escalations
• Partner with SM to lead preshift huddles focus on opportunities for improving clinical workflow and member experience
• Partner with the Studio Manager on nonclinical functional areas of Clinical / Operations Finance People Support and Revenue Cycle Management (RCM) to optimize performance of your practice
• Partner with the Studio Manager to optimize schedules of all providers in the studio with the goals of improving member access to care outcomes of care and achieving studio performance goals
• Partner with the Studio Manager to obtain coverage for provider shifts
• Assume ownership of clinical outcomes for studio including taking over difficult cases and coordinating outreach to escalated members

3 Build a strong studio culture.

• Partner with SM Lead RDH and Lead DA to foster a positive working environment
• Identify clinical team members with leadership potential
• Attend calls with clinical leaders as needed and cascade necessary information to studio teams.

About You

• Minimum of 6 years of experience in practice postgraduate is preferred
• Proven experience mentoring teaching leading a group of clinical providers to create outstanding patient care and service.
• Dedication to ensuring the highest quality of care to patients
• Leadership skills that value collaboration and an inclusive work environment.
• Desire to work in an entrepreneurial environment that values high energy and creative problem solving.
• Proven ability to manage complex patient and team member conversations by involving the appropriate cross functional support and assistance.
• High level of integrity and dependability with a strong sense of urgency and resultsorientation.
• DDS DMD degree is required
• CPR / BLS Certification is required
• Current License to practice dentistry in state where employed

Clinical Care Deliverables

• Perform general dentistry services at or above the…