Textile Engineer

Overview

Join to apply for the Textile Engineer Support role at Ned Graphics Software
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Ned Graphics provides CAD/CAM design software for fashion, retail, home textiles, carpet and flooring, and other textile industries. The Ned Graphics products enable designers to create Print, Jacquard, Dobby and Knitted fabric design, as well as Carpet, Rug and Tuft design, improving efficiency, productivity, and accuracy to produce production-ready artwork. Ned Graphics for Adobe adds textile plugins within Adobe Photoshop and Illustrator for both Mac and PC.

We are looking for an experienced Textile Engineer Support to join our Customer Success team in Dalton, GA, to support, demonstrate, and train on all Ned Graphics Software, with a heavy focus on fabric analysis and project management for high-end client presentations and trainings. This role will primarily focus on the Production (Dobby, Jacquard and Tuft) segment.

Location:

Dalton, GA supporting US.

• Assist with pre-sales activities including presentations and demonstrations to small/medium and enterprise customers
• Support the organization of company initiatives such as webinars, tradeshow preparation, and marketing rollouts
• Support post-sales activities including onboarding, technical and consulting support, and overall account and relationship management
• Develop a strong understanding of client’s business needs and goals
• Strategically pursue new opportunities for account growth by aligning Ned Graphics products to customer needs
• Ensure that products and services are delivered to the client’s satisfaction on time, within scope, and budget
• Assist in preparing presentations, RFIs, and RFPs
• Communicate the progress of customer implementations to internal and external stakeholders
• Conduct periodic quality control testing to ensure solutions meet quality standards
• Actively seek and track customer feedback on implementations and services
• Represent the voice of the customer in product, service, and workflow design
• Achieve and maintain a comprehensive understanding of the full line of software and services provided
• Help customers meet their goals by effectively utilizing our solutions and services to their full potential

• Minimum 3 years work experience in textile design with knowledge of the textile industry
• Knowledge of CAD/CAM Tuft software
• Knowledge of CAD/CAM Jacquard, Dobby (Ned Graphics, Penelope, EAT, etc.) is a bonus
• Knowledge/Integration of production looms is beneficial
• Excellent communicator and team player
• Advanced computer skills
• Bachelor’s degree in Textiles or Textile Design
• Ability to prioritize tasks and meet deadlines
• Strong organizational skills
• Detail oriented
• Fast learner encompassing a wide range of software
• Help Desk / Technical Support
• Technical problem-solving expertise
• Possible travel required
• English speaking; additional languages are a plus (e.g., Turkish)
• Experience with 2D/3D pattern software a bonus (Optitex, Gerber, Lectra, etc.)
• Experience with Adobe Illustrator/Photoshop for fashion and textile design a bonus