UI​/UX Product Design Lead

About the Role

Digital products play a central role in how we create value for customers, support the teams who serve them, and shape the consumer experience. Our product organization brings together small, empowered teams that move with clarity, speed, and purpose, enabling digital to be a meaningful source of advantage across our operating unit.

Our work touches the experiences that keep the business running, including customer journeys, service delivery, sales workflows, and the systems that connect them. We are raising our standards for product craft and rebuilding the platforms behind these experiences.

We are growing our in‑house design practice and looking for senior design leaders who want to help shape it from the inside. Designers work side‑by‑side with Product, Engineering, and Research to turn complex workflows into simple, coherent, human experiences. If you want to both lead through craft and grow other designers, we’d love to meet you.

• Lead, coach, and develop a team of Product Designers, providing clear direction, regular feedback, and thoughtful critique.

• Establish clear expectations for quality, craft, and collaboration across the design team.

• Support hiring, onboarding, performance development, and career growth for designers.

• Foster a culture of learning, critique, and continuous improvement.

• Remain actively involved in design for complex journeys or strategically important product areas.

• Produce and review high‑quality interaction design, flows, prototypes, and visual design.

• Model strong design judgment and execution, setting the standard for usability, accessibility, and polish.

• Partner with Product, Engineering, and Research to shape discovery, clarify problem spaces, and explore solutions.

• Translate user insight into clear experience concepts, design principles, and cohesive end‑to‑end journeys.

• Support rapid prototyping, testing, and iteration to learn quickly and reduce risk.

• Contribute to and evolve shared design systems, patterns, and experience principles.

• Ensure consistency and coherence across products while allowing teams to move quickly and independently.

• Advocate for accessibility, usability, and inclusive design standards.

• Represent the design perspective in cross‑functional discussions and decision‑making.

• Bring structure and clarity to ambiguous problem spaces through journeys, frameworks, and storytelling.

• Partner closely with the Head of Design & Research to align on vision, standards, and ways of working.

• 7+ years of experience in product design, UX, or experience design, with a strong portfolio of shipped digital products.

• Education:
  
  Bachelor’s degree in design, HCI, or a related field, or equivalent practical experience.

• Demonstrated success designing intuitive, high‑quality experiences that meet user needs and drive meaningful business outcomes.

• Experience leading or managing designers, including providing direction, critique, and coaching to elevate craft and judgment.

• Strong proficiency in interaction design, information architecture, and visual design across web and mobile products.

• Fluency in modern design tools and prototyping across multiple levels of fidelity.

• Clear, compelling communication skills, with the ability to articulate design rationale to technical and non‑technical audiences.

• Ability to balance multiple priorities, make thoughtful trade‑offs, and bring clarity to complex or ambiguous problem spaces.

• Experience leading design across multiple product teams or complex end‑to‑end journeys.

• Familiarity with design systems, shared patterns, and scalable experience frameworks.

• Experience working closely with design research or incorporating continuous user insight into design decisions.

• Exposure to service design, operational workflows, or multi‑touchpoint experiences.

• Experience using AI or intelligent tools to support design exploration, prototyping, or insight generation.

• Design Craft & Judgment – Delivers high‑quality interaction, information architecture, and visual design with a strong bar for usability and accessibility.

• Product & Systems Thinking – Connects user needs, business context, and technical constraints to shape coherent, scalable experiences.

• Leadership & Coaching – Sets clear expectations, provides effective critique, and grows designers through feedback and example.

• Influence & Communication – Brings clarity to ambiguity and aligns cross‑functional partners through strong storytelling and design rationale.

• Execution Excellence – Balances hands‑on delivery with team leadership to ensure speed, quality, and reliability.