Student Engagement Specialist

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About Adtalem Global Education

Adtalem Global Education is a national leader in post-secondary education and a leading provider of professional talent to the healthcare industry. Adtalem educates and empowers students with the knowledge and skills to become leaders in their communities and make a lasting impact on public health, well-being and beyond. Through equitable access to education, environments that nurture student success, and a focus on expanding and diversifying the talent pipeline in healthcare, Adtalem is building a brighter future for communities and the world.

Company Description

Adtalem is the parent organization of American University of the Caribbean School of Medicine, Chamberlain University, Ross University School of Medicine, Ross University School of Veterinary Medicine and Walden University.

We operate on a hybrid schedule with four in-office days per week (Monday–Thursday). This approach enhances creativity, innovation, communication, and relationship-building, fostering a dynamic and collaborative work environment.

Visit  for more information, and follow us on Linked In and Instagram.

Job Description

Opportunity at a Glance

The Student Engagement Specialist is primarily responsible to ensure that employees of our existing healthcare and healthcare adjacent partners are aware of our programs, provides insight and motivation for those employees to enroll in our programs, and works with our account management teams to ensure we are cohesively providing the highest level of service and support to those employees. The Student Engagement Specialist produces workforce solutions leads (employees and other related students) for Adtalem programs which are primarily produced by having meaningful conversations and recording information from prospective students (the employees of our partners).

The Student Engagement Specialist accurately and faithfully communicates Adtalem capabilities, mission, and focus to prospective students, ensures that we honor our relationships with our partners and that we deliver world-class service to their employees. While primarily focused on growing qualifying student leads, the Student Engagement Specialist will also work to ensure new and expanded sources of leads from our partner institutions which may be serviced and nurtured by the team.

This role is location specific and requires the candidate to be based in Atlanta, Georgia.

Responsibilities

• Engages directly with employees of healthcare and healthcare adjacent partners to ensure those employees have the information, context and motivation to seek enrollment at Adtalem institutions; works to identify alumni at our partner institutions that can serve as reference and connects them to prospective students.
• Works with Account Management team to strategically select, source and schedule onsite events at partner institutions; expected to be "in the field" 3-4 days per week.
• Ensures that relevant information is captured for each student lead, works closely with enrollment teams to ensure we are asking and collecting the correct information.
• Targets a minimum of 50 quality conversations per month, defined as conversations that lead to a highly qualified lead with a +10% chance of enrollment.
• Sources additional leads to be passed to marketing for nurturing (less-qualified leads) and may be asked to qualify existing or new lead sources (via calls, email or other communication modes).
• Attends trade shows and industry events where employee enrollment is a core focus.
• Performs other duties as assigned
• Complies with all policies and standards

Qualifications

• Bachelor's Degree required
• 3+ years customer service, student enrollment, or prior experience serving healthcare institutions required
• Knowledge working in and using Salesforce or similar CRM, Power
  
  BI and/or other reporting tools
• Knowledge of the nursing profession, healthcare career paths, and strong understanding of the degrees and credentials used in nursing (may be learned on the job)
• Understanding of academic cycles and B2BC nature of enrollment revenue
• Ability to discern interest level, engage in direct and…