EPIC Principal Trainer

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Principal Trainer will be the content expert for their respective Epic application(s) and Piedmont‑specific workflows. They will develop and lead the implementation of the training program and associated training materials, coordinating with other Principal Trainers when applications share user workflows. The training program will meet initial and ongoing training needs and support the usability (proficiency) program led by the Director. Training methods may include classroom, web‑based learning, remote instruction (e.g., Web Ex), one‑on‑one coaching, and a variety of written material.

Principal Trainers are expected to match content, curriculum, and methods to the role and workflow of the user to achieve the most effective training. They are responsible for the quality of training content and curriculum, staying current with best practices for instruction and use of the application(s), participating in go‑live events, providing direct training, and supporting users both onsite and remotely.

The Principal Trainer will also build, test, and maintain the training environment in coordination with the Program Manager, Environments, ensuring training environments closely match the production environment. They are integral members of the application workgroup, participating in workflow design and system build to gain in‑depth knowledge of system functionality and the rationale for the workflow design. The role also involves assisting with development and coordination of all application training strategies, policies and procedures, course content, scheduling/coordination, education and certification management for system‑approved applications, as well as overseeing training facility management, construction, technical infrastructure, and all devices used for delivery of services.

The Principal Trainer represents the Information Services team and maintains critical business relationships with Piedmont co‑workers, physicians, and all others who use or interact with the Epic application suite.

Principal Trainer will be the content expert for their respective application(s). Responsible for mastering both an Epic application and Piedmont‑specific workflows. They develop and lead the implementation of the training program and associated training materials for their respective application(s) in coordination with other Principal Trainers for applications that share a portion of the end user’s workflow. The training program should meet initial and ongoing training needs and support the usability (proficiency) program led by the Director.

Training methods may include classroom, web‑based learning, remote instruction (e.g., Web Ex), one‑on‑one coaching, and a variety of written material. Principal Trainers are expected to help match the content, curriculum, and methods to the role and workflow of the user necessary for the most effective training. Principal Trainers are responsible for the quality of the training content and curriculum, staying current with best practices for instruction and use of application(s), participating in go‑live events, direct training, and provide user support.

User support may include both on‑site support and remote support when needed. The Principal Trainer will also be responsible for building, testing, and maintaining the training environment in coordination with the Program Manager, Environments to ensure that the training environments closely match production environment. Principal Trainers are integral members of the application workgroup and are responsible for participating in workflow design and system build in order to gain in‑depth knowledge of the system functionality and rationale for the workflow design.

This position is responsible for assisting with the development and/or coordination of all application training strategies, training policies and procedures, course content, course scheduling/coordination, course education and certification management of system approved applications. This position is…