Customer Education Instructional Designer and Trainer
Listed on 2026-01-12
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Education / Teaching
Digital Media / Production
Customer Education Instructional Designer and Trainer
Hybrid
About Us
At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code.
Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.
We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time e join us!
Locations- Atlanta, GA
- Austin, TX
- Denver, CO
- Washington, DC
About the Role
At Cloudflare, we are committed to excellence and innovation, not just as it relates to the products we sell, but also for the onboarding services we provide our customers. This role is responsible for designing and developing customer-facing education offerings including digital and instructor-led courses. The Customer Education organization is focused on accelerating customer adoption of Cloudflare’s products by creating thoughtful, captivating, easy-to-use educational tools to help customers develop the skills, knowledge, and abilities necessary to get the most out of Cloudflare’s solutions.
The candidate must have expertise in designing and developing courses and learning offerings that produce impactful, measurable results, such as increased product engagement and adoption. Your expertise in curriculum development and instructional strategies and your creativity are crucial in ensuring the delivery of high-quality learning experiences. In this role, you will also help mentor newer instructional designers to ensure high quality training products.
As a member of the Customer Education team, you will work across multiple teams including Product, Sales, Marketing, Customer Success, Enablement, and IT.
What you’ll do- Training Design: With oversight from a senior or leader, design high quality and consistent learning experiences to meet the needs of the audience, product, and technology.
- Instructional design: Apply learning theories and instructional design models.
- Needs analysis: Identify learning needs through collaboration with stakeholders, subject-matter experts, and customers. Provide expertise to help stakeholders make informed decisions on curriculum direction.
- Curriculum and lesson planning: Develop courses, learning activities, and assessments within time and budget constraints, and with high, consistent quality.
- Online learning: Create and manage online/digital/self-paced learning modules and courses. Mentor newer instructional designers by providing oversight and feedback during the onboarding process.
- Assessment and evaluation: Use assessment tools to collect and analyze data and feedback to improve learning outcomes.
- Training facilitation: Perform live training to customers from a standard curriculum that engages audiences with accurate, interactive, and adaptive instruction and allows learners to accomplish concrete results from Cloudflare products.
- Learn independently: Take on an independent and continuous learning journey to gain broad Cloudflare and industry knowledge, and keep up with the newest releases and practices.
- Training and mentoring: Train and mentor newer instructional designers on development tools and learning technologies.
- Project Management: The ability to independently manage your day-to-day work to complete projects on time and on budget.
- Content…
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