Student Success Coach

Student Success Coach

Join to apply for the Student Success Coach role at Western Governors University
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Salary range:
Grade:
Professional 305
Pay Range: $54,800.00 - $82,200.00

INTERNAL APPLICANTS MUST APPLY BY 1/15/26

The Student Success Coach primary mission is to support the success of WGU Academy students who are assigned to you. As a Student Success Coach, you will have two main objectives: one, help your assigned students complete required college-level courses before they enroll full-time into WGU (or, potentially, other colleges), and two, help your students develop the confidence, study habits, emotional wellbeing, and communication skills to be successful while at the Academy and throughout their future studies.

Your coaching can be the "difference maker" because of the support you provide, they will be ready to complete rigorous college courses and eventually graduate.

• Provides coaching and support for an average student load set by department standards, and to guide the progress in completing 2 or more college-eligible courses over a period of 2-4 months.
• Leverages motivational interviewing techniques to influence positive behavior change in students.
• Facilitates Academy's "college success" readiness curriculum, delivered during the student's first month.
• Leads virtual small group sessions that create community and inspire students.
• Provides encouragement, reinforces positive behaviors and celebrates milestones of assigned students.
• Collaborates within the team of Success Coaches, supporting teammates and providing input on improvement opportunities.
• Embraces WGU Leadership Principles with a high emphasis on learning, courage, and student obsession.
• Analyzes and interrupts data to effectively improve student success and team productivity.
• Assists students with Academy systems and solves administrative problems that occur.
• Performs other related duties as assigned.

• Establish empathy, active listening, optimism, and caring about others' success.
• Demonstrates high-energy and enthusiasm to support virtual group sessions.
• Creates strong rapport and communication abilities, specifically via web conference.
• Promotes a strong work ethic coupled with attention to detail.
• Works independently without close supervision, with an understanding that regular reviews and feedback are part of a continuous improvement cycle.
• Exemplifies a courageous focus on what's best for students and the team.
• Champions change and demonstrates flexibility in an ambiguous environment.
• Has intermediate experience with a sophisticated portfolio of technology systems.
• Foundational knowledge of principles of coaching and positive psychology.

• Organizational Impact: Works to achieve operational targets within job areas impacting department, function, or office results; works independently on moderately complex projects and assignments.
• Problem Solving & Decision Making: Employs adjustments or enhancements to systems and processes to solve problems or improve effectiveness.
• Communication & Influence: Collaborates with contacts to obtain or provide information requiring some explanation or interpretation.
• Leadership & Talent Management: Provides guidance and assistance to entry-level professionals and/or support employees.

Minimum Qualifications:

• Bachelor’s degree
• Accredited coaching certification
• Demonstrated experience facilitating, presenting, or teaching in a remote online environment
• 3+ Years coaching experience

Preferred Qualifications:

• ICF Accredited Coach Training or NBHWC
• Experience supporting adult learners in distance learning environments
• Demonstrated experience working with at-risk learners
• Familiarity with Salesforce or other customer relationship management tools
• Working Conditions – Specific requirements of the job such as travel and the environment in which the job is performed
• One year of professional working experience in a high-volume coaching center serving clients remotely OR Minimum one year employed at WGU Academy AND satisfactory/advanced proficiency with motivational interviewing that is demonstrated consistently for…