Senior Learning Facilitator

Become a part of our caring community and help us put health first

With over 10 million sales interactions annually, Humana understands that whileორ great products are important, it’s the quality of our service that truly defines us. We know that when our members and prospects have delightful and memorable experiences, it strengthens their connection with us and enables us to put their Health First. After all, a health services company that has multiple ways to improve the lives of its customers is uniquely positioned to put those customers at the center of everything it does.

IFG is a subsidiary of Humana.

The Senior Learning Facilitator delivers high-impact, engaging, virtual instructor‑led training experiences that develop Medicare Advantage sales agents into confident, compliant, and successful performers. This role requires deep expertise in Medicare Advantageскі sales, exceptional platform skills, and the ability to create an inclusive learning environment where agents build practical skills that they can immediately apply.

• Plan, לדעת, and deliver virtual instructor‑led training (VILT) for new and experienced Medicare Advantage sales agents.

• Facilitate new agent training programs, product training (across 10+ insurance carriers), sales skills development, compliance training, and ongoing professional development sessions.

• Create psychologically safe, inclusive learning environments that encourage participation from all learners, honor diverse perspectives, and accommodate different instructional techniques.

• Adapt facilitation approach in real‑time based on learner engagement, comprehension signals, and group dynamics.

• Leverage breakout discussions, role‑plays, case studies, and scenario‑based activities that reflect diverse customer and agent personas.

• Utilize virtual training platforms (Zoom, Teams, Kahoot, Lucidchart) effectively with polls, chat, breakout rooms, and interactive features while ensuring accessibility for all participants.

• Model consultative sales behaviors and multi‑carrier Medicare Advantage expertise throughout training delivery.

• Partner with Learning Design Professionals to review, refine, and enhance training content based on delivery experience and learner feedback.

• Provide subject matter expertise on Medicare Advantage sales processes, objection handling, needs analysis techniques, and carrier‑specific product features.

• Collaborate with stakeholders (sales managers, agency principals, compliance) and learning designers to identify performance gaps and training needs.

• Develop supplemental materials, job aids, and “meeting‑in‑a‑box” resources to extend learning beyond formal training sessions.

• Contribute real‑world examples, scenarios, and best practices from field experience to enrich learning content.

• Conduct pre‑training assessments to gauge learner readiness and customize delivery approach.

• Facilitate performance assessments, skills demonstrations, and role‑play evaluations to measure competency.

• Provide constructive, real‑time feedback to learners on their sales skills, product knowledge, and compliance understanding.

• Track attendance in Corner aroma, monitor individual learner progress, and provide additional coaching or resources for gare participants.

• Analyze course evaluations, learner satisfaction data, and post‑training performance metrics to assess training effectiveness.

• Implement improvements to training delivery, timing, activities, and content based on feedback and outcomes.

• Stay current on Medicare Advantage regulatory changes, CMS guidance updates, and carrier product updates.

• Participate in train‑the‑trainer sessions and professional development to continuously enhance facilitation skills.

• 5+ years of training facilitation experience OR 5+ years as a Medicare Advantage sales agent with demonstrated high performance.

• Deep Medicare Advantage expertise
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  Understanding of plan types (HMO, PPO, PFFS, SNP), enrollment periods, CMS…