Operations Learning Manager; Bilingual Spanish

Hyundai Capital America (HCA) helps people move forward. Through Hyundai Motor Finance, Genesis Finance, and Kia Finance, we deliver innovative financing, leasing, and insurance solutions to more than 3 million customers and businesses nationwide. We're a company driven by growth, innovation, and people. At HCA, you'll find opportunities to build new skills, expand your career, and make a real impact-while working in a diverse, inclusive, and values-driven environment.

We're proud to support our communities through volunteerism, philanthropy, and engaged Employee Resource Groups. If you're looking for a fast-paced, collaborative workplace where your ideas matter, join us as we lead the future of financing freedom of movement.

The Operations Learning Manager independently leads training and employee-readiness support for assigned markets and operations. Serving as the primary training partner for assigned business areas, the position delivers bilingual learning programs, assesses learner readiness, provides coaching, and identifies opportunities to improve employee performance. The role also designs and adapts learning solutions, develops and maintains operational knowledge content, and manages assigned training and content initiatives.

In partnership with business leaders, internal Performance Enablement teams, vendor partners, and subject matter experts, the position localizes complex automotive finance concepts, processes, and requirements into accurate, effective, and culturally relevant learning and knowledge experiences in Spanish while maintaining alignment with enterprise standards and business objectives.

Lead Training Delivery and Employee Readiness:
Plan and deliver new hire, refresher, and other assigned training programs for the localized operation in English and Spanish using established curriculum and facilitation standards. Create an engaging and inclusive learning environment, adapt delivery to learner and cultural needs, assess learner readiness, and provide coaching and feedback. Analyze learner and performance trends and recommend improvements that strengthen employee readiness and business outcomes.

Design and Improve Bilingual Learning Solutions:
Design, develop, adapt, and improve learning programs, courses, activities, and supporting materials based on business objectives, learner needs, content complexity, and desired performance outcomes. Translate and adapt complex United States automotive finance concepts and enterprise learning content into clear, accurate, and culturally relevant Spanish while preserving business meaning, instructional intent, and operational requirements. Use learner feedback, assessment results, available performance information, and business input to evaluate effectiveness and implement improvements.

Manage Training and Content Projects and Business Partnerships:
Manage assigned training, learning, and knowledge initiatives from needs analysis and planning through development, implementation, and evaluation. Establish timelines and deliverables, coordinate dependencies and stakeholder input, manage risks and competing priorities, and deal with significant barriers or decisions as appropriate. Consult with localized business leaders, internal Performance Enablement teams, vendor partners, and subject matter experts to identify capability needs and recommend practical solutions aligned with enterprise standards, local cultural and language considerations, and business priorities.

Develop and Govern Bilingual Operational Knowledge:
Create, translate, update, organize, and maintain English- and Spanish-language operational knowledge content for the localized operation in accordance with…