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Instructional Designer; Casualty Claims; Claims University

Job in Atlanta, Fulton County, Georgia, 30383, USA
Listing for: Allstate
Full Time position
Listed on 2026-10-10
Job specializations:
  • Education / Teaching
    Training Instructor / Specialist, Learning & Development Specialist, Adult & Continuing Education
Salary/Wage Range or Industry Benchmark: 65600 - 111550 USD Yearly USD 65600.00 111550.00 YEAR
Job Description & How to Apply Below
Position: Instructional Designer (Casualty Claims) - Allstate Claims University
Key Responsibilities
  • Coaches and supports learners and designers as they work through learning exercises
  • Maintains catalog of offerings and recommends content to meet business unit and enterprise needs
  • Coordinates the initial set-up of classes and learning initiatives
  • Measures learning effectiveness and shares recommendations to help improve learner understanding and provides support for learners as needed
  • Designs and delivers learning offerings that are developed and aligned to business and enterprise strategy as part of an agile team
  • Ensures talent management practices are supported consistently within learning offerings
  • Builds and maintains relationships with business partners, clients and cross-functional teams
  • Drives adoption of skills-based culture to empower and develop meaningful business-relevant skills through design and delivery of learning
  • Participates in audit and quality reviews of learning systems
Supervisory Responsibilities

This job does not have supervisory duties.

Functional Skills Training & Facilitation

Delivers engaging, interactive ILT (Instructor Lead Training) and virtual sessions focused on skill application

Instructional Design

Develops blended learning solutions (ILT, VILT(Virtual Lead Training), simulations, job aids, assessments) aligned to business needs

Casualty Claims Expertise

with a strong knowledge of:
Evaluation accuracy and exposure recognition
Medical literacy and causation
Demand handling and negotiation strategy
Litigation fundamentals, discovery, and settlement strategy
Desk and pending management

Scenario-Based Learning

Designs and facilitates end-to-end claim simulations and applied learning experiences

Coaching & Feedback

Provides actionable coaching to drive behavior change and skill adoption

Operational Effectiveness

Builds capability in prioritization, workflow execution, and claim management

Communication Skills

Models and teaches empathy, professionalism, and clear customer communication

Measurement & Continuous Improvement

Uses data and feedback to evaluate and improve learning outcomes

Skills
  • Blended Learning Solutions
  • Coaching
  • Communication
  • Continual Improvement Process
  • Continuous Improvement
  • Design
  • Facilitation
  • Instructional Design
  • Instructor-Led Training (ILT)
  • Job Aids
  • Learning and Development (L&D)
  • Learning Design
  • Learning Effectiveness
  • Learning Materials Development
  • Learning Outcomes
  • Learning Systems
  • Project Coordination
  • Strategic Leadership
  • Training
  • Training Facilitation
  • Training Instruction
  • Training Programs
  • Virtual Instructor-Led Training (VILT)
Compensation
  • L&D Consultant I: $53,500- $86,400
  • L&D Consultant II: $56,000 - $93,250
  • L&D Sr Consultant I: $62,100 - $105,300
  • L&D Sr Consultant II: $65,600 - $111,550

Annually and is based on experience and qualifications. Total compensation for this role is comprised of several factors, including the base compensation outlined above, plus incentive pay (i.e. commission, bonus, etc.) if applicable for the role.

The candidate(s) offered this position will be required to submit to a background investigation.

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on…

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