Sr. Learning Lead, Learning and Development

Chick-fil-A, Inc. ('Chick-fil-A' or 'the Company') Staff members play a vital role in achieving our strategic goals by developing their skills, fostering inclusive teamwork, and embracing innovation. All Staff are expected to contribute to a compelling future by inspiring and motivating those around them. Growth and development are essential at Chick-fil-A. We want Staff to seek new perspectives and adopt new methods to drive continuous improvement and adaptation to evolving business needs.

Lastly, we ask Staff to seek wisdom, expect the best, accept responsibility, respond with courage, and think others first.

Our Flexible Futures Model offers a healthy mix of working in person (currently a minimum of 8-10 days per month) and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.

The Sr. Experience Lead is the primary point of contact for the end-to-end execution of learning experiences, ensuring seamless delivery before, during, and after each offering. The Sr. Experience Lead translates learning strategy into engaging, cohesive experiences and provides connectivity across learners, facilitators, partners, and the broader Learning Team (Field or Staff). Through strong experience leadership, operational excellence, and learner and stakeholder insights, the Sr.

Experience Lead ensures learning objectives are met and influences the continuous improvement and relevance of learning solutions.

• Strategic Translation:
  Translate the Learning Solution Strategy (LSS) into impactful, engaging, and cohesive learning experiences.
• Experience Lifecycle Management:
  Lead the transition of learning initiatives from development through execution, ensuring all elements are implemented to deliver a seamless, high-quality learner experience.
• Delivery Ownership:
  Serve as the primary point of contact and own the “Deliver” phase of the Experience Process Flow, adapting in real time to learner, facilitator, stakeholder, and operational needs.
• Program Management:
  Project manage all facets of learning experiences, including logistics, budget, registration, communications, participant rosters, measurement, and other execution requirements.

• Logistics Leadership:
  Influence and manage complex logistical requirements essential to successful learning experiences.
• Cross-Functional Partnership:
  Collaborate with Learning Designers, SMEs, program project teams, and other partners to ensure alignment and seamless execution.
• Experience Connectivity:
  Foster connection among those who impact the learning experience, ensuring content, stakeholders, and execution are aligned.

• Stakeholder Engagement:
  Foster genuine hospitality and engagement with facilitators, participants, leaders, and key partners throughout the learning experience.
• Facilitation Readiness:
  Lead preparation with facilitators to ensure they have the tools, knowledge, and confidence needed for effective delivery.
• Performance Reporting:
  Lead After Action Reviews (AARs) to celebrate successes, identify opportunities, synthesize learner feedback and assessment data, and report on participation, measurement, and budget performance.
• Continuous Improvement:
  Leverage learner feedback, stakeholder and partner insights, business and industry acumen, and experience leadership to recommend and align on program improvements; partner cross-functionally to enact changes.

• Quality Assurance:
  Participate in Alpha and Beta reviews, providing perspective on learner experience and operational feasibility.
• Strategic Consulting:
  Serve as a consultant during Learning Solution Strategy and High-Level Design (HLD), bringing experience, learner, and…