Associate Director, Program Success

Job Title: Associate Director, Program Success

Team: Central Accelerator

Location: Hybrid in Atlanta (GA) or Chicago (IL)

Employment Type: Full-time

FLSA Classification: Exempt

Start Date: January, 2027

Braven is a national nonprofit that prepares promising college students to secure a strong first opportunity after college graduation through a career-accelerating program. We work with higher education and employer partners to offer a life-changing experience that begins with a semester-long course for college students, followed by support that lasts through graduation. Together, our ambition is to help rebuild the middle class and revitalize the American Dream.

To learn more, take a look at Braven’s Jobs.

As Braven grows to serve more Fellows across an expanding network of higher education partners, the Associate Director, Program Success makes sure every Fellow has a high-quality experience in our Career Accelerator course and reaches career readiness. You’ll own Fellow academic success and content mastery. You’ll also manage a team of part-time Graders, making sure grading follows each campus’s and Braven’s academic policies and norms, and that Fellows receive high-quality feedback on their career portfolios.

You’ll design strategies that help Fellows succeed in the course, and you’ll step in directly or leverage Graders when individual Fellows need support.

Each semester, you’ll be the main point of contact for our Leadership Coaches (LCs), the volunteer career coaches who guide Fellows. You’ll answer their questions, raise issues when needed, and coach them so they feel supported and their Fellows have a great experience. This highly collaborative role combines hands‑on execution, coaching, and quality assurance.

This role sits on the Accelerator Team and reports to the Director of Accelerator Success.

Course Data Management & Analysis, and Student Support (40%)

• Collaborate with the site team to run the Braven Accelerator course and provide an excellent experience for Fellows, volunteers, and other stakeholders. Classes are hybrid and meet weekly, including 3 in‑person sessions and the rest on Zoom. Braven runs classes year‑round.
• Analyze and interpret course data, including mastery data, to develop strategies to ensure Fellows are meeting course outcomes; collaborate with teammates to problem‑solve and iterate on support plans, and to celebrate Fellow achievement.
• Support struggling Fellows through a tiered academic intervention framework, including direct student engagement, communications, leveraging Graders, and working with higher education partner intervention systems and contacts.
• Implement audits of grading and feedback quality and ensure clarity and alignment to learning objectives and rubrics.

Stakeholder Management (40%)

• Supervise and support a pool of part‑time Graders for the Braven Leadership and Career Accelerator course, including onboarding, quality assurance, and feedback cycles.
• Co‑design and lead grader training cycles and communities of practice (regular peer learning groups) to ensure grading consistency and alignment with your Higher Education Partner’s standards.
• Collaborate with peers, your manager, and regional teammates to implement volunteer support and accountability structures, including coaching for underperforming LCs.
• Provide escalation support and intervention for Graders struggling to meet expectations and coordinate closely with others to ensure high‑support LCs get what they need to influence student outcomes in the course.
• Provide excellent customer service to regional partners who work directly with the Higher Education Partner, keeping them informed of timely course data, including bright spots and areas for…