Dispatcher, Energy​/Power Generation

Our company is seeking an experienced Lead HVAC Dispatcher to oversee daily dispatch operations and help keep our HVAC service department running efficiently. This role is responsible for owning the dispatch board, coordinating HVAC technicians, optimizing daily schedules, managing service calls, and ensuring technicians and customers have the information they need throughout the day.

The ideal candidate has hands‑on HVAC or home‑services dispatching experience and understands the fast‑paced nature of residential service. You should be comfortable making real‑time decisions, adjusting technician schedules, handling emergencies and delays, communicating with customers and technicians, and keeping the day moving when unexpected issues arise.

This is a hands‑on leadership role for someone who knows dispatch, understands technician workflow, and can confidently take ownership of the board.

• Full-Time | In-Office
• Monday–Friday
• Occasional evenings and weekends based on business needs
• On-call support as needed
• Weekend and evening shifts may be eligible for remote work

• 2+ years of dispatching experience in HVAC, plumbing, electrical, or residential home services
• Strong understanding of HVAC service dispatching and technician scheduling
• Experience managing a high-volume service board with multiple technicians
• Experience scheduling and prioritizing service calls, emergency calls, maintenance, callbacks, and follow‑up work
• Previous lead, senior dispatcher, or team‑lead experience preferred
• Service Titan experience strongly preferred
• Strong understanding of technician availability, skill sets, job duration, geographic coverage, and route optimization
• Ability to make quick decisions and adjust schedules throughout the day
• Strong communication and customer service skills
• Highly organized with excellent attention to detail
• Ability to remain calm and solution‑oriented in a fast‑paced environment
• Comfortable coaching, supporting, and holding dispatch team members accountable

• Take ownership of the daily dispatch board and ensure technicians remain productive and properly scheduled.
• Prioritize service calls based on customer needs, urgency, technician skill set, availability, location, and department priorities.
• Monitor the board throughout the day and make real‑time adjustments as schedules change.
• Balance emergency calls, maintenance appointments, callbacks, sold work, and follow‑up appointments.

• Monitor technician locations, job status, schedules, and estimated completion times.
• Assign calls based on technician availability, skill level, location, and job requirements.
• Minimize technician downtime and unnecessary drive time.
• Proactively identify scheduling conflicts and delays before they impact customers.
• Coordinate technician assistance, reschedules, and changes throughout the day.

• Ensure customers receive accurate appointment information and technician arrival updates.
• Communicate schedule changes, delays, and updated ETAs professionally and promptly.
• Assist with escalated customer concerns related to scheduling and technician arrival times.
• Help ensure customers receive a smooth and professional service experience.

• Maintain accurate customer and job information in Service Titan.
• Ensure calls are properly scheduled, updated, documented, and closed out.
• Monitor job notes, tasks, follow‑ups, materials, equipment, and required documentation.
• Ensure dispatchers are following established Service Titan processes and procedures.

• Serve as a resource and point of contact for dispatchers throughout the day.
• Provide guidance when dispatchers…