Field Service Technician

At ABB, we help industries outrun – leaner and cleaner. Here, progress is an expectation for you, your team, and the world. As a global market leader, we give you what you need to make it happen. It won’t always be easy, but at ABB you never run alone. Run what runs the world.

This position reports to:
Service Manager.

• This role specializes in the installation, maintenance, troubleshooting, and repair of critical power systems, including uninterruptible power supplies (UPS), power distribution units (PDU), static switches (STS), and related systems.
• This role ensures the continuous, reliable operation of mission‑critical infrastructure for data centers, hospitals, telecommunications facilities, and other environments where uninterrupted power is essential.
• Performs service tasks, identifies technical problems, and conducts analysis through remote or on‑site activities in various service categories (installation and commissioning, maintenance, repairs, engineering and consulting, advanced services, extensions, upgrades and retrofits, end‑of‑life services, replacements, etc.).
• Contributes to customer satisfaction by executing service work according to customer orders and expectations. Builds and maintains good relationships with customers, understands their needs, and identifies new sales opportunities to communicate internally.
• Coordinates, prepares, and ensures that all materials, parts, and equipment are available and meet the appropriate quality standards for service activities.
• Identifies potential equipment failures proactively and requests corrective actions. Troubleshoots equipment failures and makes recommendations to prevent future issues.

• Bachelor's degree in Electrical Engineering or Electrical Engineering Technology with 1+ years' experience servicing critical power equipment OR Associates Degree in electrical technology with 3+ years' experience servicing critical power equipment OR High School Diploma/GED and equivalent work and/or military experience (8+ years) servicing critical power equipment.
• Preferred:
  • Advanced level ability to interact and communicate (written and verbal) information to varying levels within the organization.
  • Advanced level of ability to use Microsoft Office products.
  • Moderate ability to Project Manage using MS Project or Excel.
  • Advanced ability to write test plans and reports detailing test results.
  • Advanced ability to stay organized and meet deadlines on administrative duties.
  • Collaborates well with others.
  • Works with a sense of urgency and ownership; until the job is complete!
• Must have valid US driver’s license.
• Candidates must already have a work authorization that would permit them to work for ABB in the US.

The work model for the role is:
Remote #LI-Remote.

We want you to bring your full self to work – your ideas, your energy, your ambition. You’ll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.

ABB is an Equal Employment Opportunity and affirmative action employer for protected veterans and individuals with disabilities. All qualified applicants will receive consideration for employment without regard to gender identity, gender expression, sexual orientation, marital status, citizenship, age, race and ethnicity, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected veteran status, or any other characteristic protected by federal and state law.

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