Accounts Field Representative

Accounts Field Representative role at The Aaron's Company, Inc.

We are Aaron’s – an industry leader in the sales and lease‑to‑own retail industry, known for quality brand names and superior customer service. We provide our team members with the opportunity to reach their full potential in a team‑oriented, high‑energy, recognition‑based environment with competitive pay and benefits. This is much more than a job – it is a career with purpose.

The salary range for this role is $17 to $20 per hour.

Field Visit Specialist conducts proactive visits to customers to resolve past‑due lease renewal payments and obtain payments in an effective, timely manner. Responsibilities include field visiting, documentation, payments processing, customer counseling, vehicle operation, and compliance with company policies.

• Field Visiting – visit past‑due customers in‑home to obtain lease renewal payments or secure the return of leased merchandise while maintaining a high level of customer satisfaction.
• Utilizes technology provided to execute the field visit processes.
• Documents all customer appointments and maintains updated and accurate customer information.
• Records electronic customer interactions accurately with every contact.
• Processes payments and posts amounts paid to customer accounts.
• Customer Counselor – educates the customer on the benefits of timely lease agreement renewal payments.
• Recommends use of components from the full suite of proprietary renewal tools with the intention of assisting customers to ownership.
• Monitors and recommends payment frequency and renewal date changes based on customer payment history and pay dates.
• Vehicle and Protecting Company Assets – operates company vehicles safely, conducts daily inspections, and protects company assets while maintaining confidentiality.
• Executes merchandise returns due to non‑payment as directed, and assures quality of returned merchandise.
• Maintains the highest level of compliance with renewals policy, procedures, and company compliance requirements.

• High School diploma or equivalent required.
• 2 years of college or 2 years of previous management experience preferred.
• Collections experience required; 2 years preferred.
• Proficient computer skills.

• Strong communication and interpersonal relationship skills both in person and over the phone.
• Ability to work with minimum supervision.
• Excellent organizational skills.
• Safely operate company vehicles; keep up with vehicle maintenance.
• General product knowledge preferred.
• Uphold the Company’s brand and protect company assets.
• Ability to work a schedule of budgeted hours varying from 8 am to 9 pm, Monday through Saturday.
• Must be 21 years of age or older with a valid driver’s license.
• Must pass satisfactory MVR, D.O.T physical/certification (where required), drug screen, criminal background investigation, with job performance reference check and required testing, and comply with the Company’s Driver Qualification Policy.

Position routinely requires lifting, loading, and moving 50‑300 pounds of merchandise.

Note that the pay range provided above is the lowest to highest rate we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue‑based metrics, any collective bargaining agreements, and business or organizational needs.

Note:

No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company’s sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Our team members…