Theatre​/House Manager

House Manager

Theatre/House Manager

As a House Manager, you provide our patrons with their first impression of our venue and help us to maintain our reputation as a relaxed, friendly, and professional venue for the best theatrical experience. You serve as liaison between our clients, partners, collaborators, the audience and our in‑house team. You also ensure back of house spaces are ready to accommodate performers and guests.

Will work a schedule of up to 35 hours per week.

• Ensuring CI&A’s/PAC theatre, lobby, and guest service areas are in show‑ready condition in preparation for patron arrival.
• Communicating and coordinating with the Technical Director/Stage Management to allow a seamless turnover of the house, lobby, dressing rooms, green room and stage areas at house loading, show start, intermission and audience exit.
• Communicating and coordinating with Program/Production Coordinator to ensure you have necessary information/resources to facilitate each scheduled performance/activity.
• Training, orienting, scheduling and supervising (volunteer and staff) greeters, ushers and in‑house cashiers to ensure patrons are provided a warm welcome, hospitable atmosphere, and organized crowd‑control. Ensuring capacity levels are maintained.
• Overseeing operations for the ticket reservation apps/cashless box office, if applicable, and computerized point of purchase systems in a fast‑paced environment, often with competing priorities.
• Professionally resolving patron complaints and documenting patron feedback.
• Overseeing/assisting team in changeover from/to “Pre‑Show,” “Top of Show,” “Intermission” and “Close of Show” lobby, dressing rooms/green room setup.
• Ensuring 100% compliance with established safety guidelines, emergency preparedness protocols, and incident reporting requirements.
• Additional related tasks as required.

• High school diploma or equivalent.
• Demonstrated customer service experience in a hospitality, theatre, performing arts, or related setting.
• Strong interpersonal and communication skills, with the ability to engage effectively with patrons, staff, volunteers, and performers.
• Proven ability to supervise, train, and coordinate teams including students and volunteers in a fast‑paced environment.
• Ability to manage multiple priorities, resolve conflicts, and make decisions under pressure.
• Experience with computerized point‑of‑sale (POS) or ticketing/reservation systems.
• Strong organizational skills with keen attention to detail in ensuring a safe, professional, and welcoming environment.
• Ability to work evenings, weekends, and flexible hours as dictated by performance schedules.
• Commitment to maintaining compliance with safety, emergency preparedness, and incident reporting protocols.
• Prior theatrical/venue house management, production management or usher experience.
• Experience managing and/or working with volunteers/students.
• Ability to be flexible with work schedule, including nights, weekends, and holidays.
• Demonstrated computer proficiency within a Windows environment.
• Willingness to learn new software applications.

None

None

As needed

0%

Part‑time

12/31/2025

3

Spelman College is an Equal Opportunity Employer. We are a smoke‑free campus.