Admissions Shift Lead

Join to apply for the Admissions Shift Lead role at Merlin Entertainments.

This range is provided by Merlin Entertainments. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$17.00/hr - $17.00/hr

Would you like a job where spreading happiness is in the job description? Dive into the ultimate indoor LEGO ® playground and San Antonio’s only underwater Ocean Tunnel to build a career full of fun! Whether you’re hyping kids up for a BRICKTASTIC visit or assisting a family embarking on an underwater adventure with sharks and stingrays – everything you do will be making a child’s day.

This is the place where job satisfaction is guaranteed, and every shift is all about fun.

Compensation is $17.00 per hour.

• Working under the direction of the Admissions Manager, the Admissions Shift Lead's goal is to guide the Admissions team to successfully deliver unique, memorable, and rewarding experiences to all our guests.
• Lead by example. Coach and motivate staff to provide the best possible guest experience, to maximize sales opportunities and to ensure secondary spend targets are achieved.
• Recommend short-term and long-term changes through feedback, daily reports and proposals.
• Work with the Admissions Manager to develop staff incentives to increase individual motivation and promote teamwork.
• Monitor performance in achieving Key Performance Indicators (KPI) and Mystery Visit targets.
• Assist with the training and supervising of team members. Ensure all team members are trained in resolving guest concerns, up selling, and providing accurate attraction information.
• Adopt an enthusiastic, assertive and passionate approach to guest service, and demonstrate the Merlin Values at every opportunity.
• Ensure all areas of Admissions, including lobby, guest restrooms, elevators, animal displays, and point of sale are ready for attraction opening and that the areas are maintained in a clean and tidy manner throughout the day.
• Responsibility to ensure compliance with Health, Safety & Security within the workplace.

• A natural team leader with confidence, assertiveness and approachability.
• A fun, dynamic and friendly personality.
• Strong drive for Guest Service excellence.
• Payment processing experience.
• Excellent communication, listening, and motivational skills.
• Proven ability to work on multiple projects simultaneously and multi-task as necessary.
• Desire to work with the general public in a fast-paced, often loud, environment.
• At least 1–2 years supervisory experience in the service, tourism, or entertainment industry is preferred but not required.

• Standing and walking for long periods of time, often engaging in repetitive tasks and conversations.
• Availability to work up to 40 hours per week including weekends, holidays, and Spring Break.
• Occasionally lifting up to 30 lbs.
  
  Willing to work in an indoor environment with temperatures ranging from cool to warm.
• Ability to use various cleaning supplies and chemicals daily.
• At least 16 years of age.

In return you will find a competitive salary and benefits package (including a medical, vision, dental, life insurance and 401(k) matching plan offering), share program opportunities, and benefit from free entry to all of our Merlin attractions which also extend to family and friends. In addition, you can expect continued growth of joining an exciting, global organization.

At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters! Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation.

Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.