Guest Experience Associate

A bit about us

At Placemakr, home meets hospitality. We've combined the best of apartment living, vacation rentals, and hotel stays into one experience. We partner with developers, property operators, and investors to curate a collection of apartment-like spaces in hand-picked neighborhoods. Our tech-enabled buildings create one-of-a-kind guest experiences and add tremendous value to the underlying real estate. Whether guests are with us for a night, a year, or somewhere in between, these are more than just spaces to spend the night - they're a place to call home.

Our property team members help our buildings thrive by focusing on execution and ensuring a great experience for both residents and guests. Our non-property team members support property execution and the evolution of other areas within our platform. They can enjoy remote-first work with the freedom to choose their location - as long as they have access to a workspace and reliable Wi-Fi.

We believe collaboration is key, so our remote-first teams and property leaders have biannual in-person get-togethers at various locations across the US.

From corporate non-property team members to our property teams and leaders, we're looking for collaborative, driven individuals to join us as we continue to expand our presence.

The impact you'll have

At Placemakr, we are obsessed with service and believe in providing exceptional experiences to our valued guests, residents, and partners. As a Guest Experience Associate, you will be at the forefront of this mission, serving as the primary point of contact for our guests and residents throughout their stay and until they depart. We are seeking individuals who embody Placemakr's Community Norms, have a "can-do" spirit, and consistently go above and beyond to ensure both internal and external customer satisfaction.

As an integral member of our on-site Property Team, you will embody our Property Team Mission with each task and interaction, and consistently demonstrate that exceptional service is the core of our operation.

This is a full-time position requiring ability to work during the week, weekends, evenings and holidays. The exact days of the week will be rotational.

Our benefits & perks

Competitive pay rate

Generous monthly bonus program of up to $500/month

Company stock options

401k + 4% employer matching program

Medical, Vision & Dental Insurance plan options

Flexible Spending Account & Health Savings Account options

15 days of accrued paid time off (PTO) per year, with the flexibility to use it, roll it over, or cash it out!

PTO increases to 20 days per year after 2.5 years of employment

Enjoy a paid day off for your birthday to celebrate your day, your way!

Paid Parental Leave

Paid Life Insurance

Flexible scheduling (including 3- and 4-day full-time work weeks, location- and position-dependent) to support work-life balance for all

Transparent position development which provides you with the ability to increase your pay by at least $2/hr in as fast as 9-months (position-dependent)

Exclusive, Placemakr-branded swag through our Placemakr Stars Program

Weekly Paychecks, plus Zay Zoon as an option to access your paycheck before your payday

Plus, discounts to stay at select Placemakr properties all over the US

* The exact benefit terms and coverage are detailed in the Employee Handbook. Please note that Placemakr has the right amend policies and are subject to change.

This is an on-site position located in Atlanta, GA. The pay rate for this position is $18.75/hr.

Your typical day

* Consistently provide an exceptional experience to all Placemakr guests, residents and partners by embodying what our guests should think of as a trusted friend and local insider.

* Foster a "one team" mentality by collaborating effectively with fellow property team members.

* Maintain a safe, secure and compliant environment for team members and guests.

* Offer support to team members in need and support the de-escalation of situations when required.

* Respond to written guest communication in a timely and effective manner through various channels, including text, email, Hub Spot and AirBnB.

* Communicate effectively with internal and external customers (i.e. guests, team members and vendors).

* Ensure guests are consistently checked into their assigned rooms in accordance with Placemakr standards.

* Collect payment method consistently at check-in, following established protocols.

* Utilize maintenance, housekeeping, check-in, and other systems accurately.

* Respond promptly and effectively to off-site, cross-functional Placemakr team members via Teams, email, or other communication method.

* Complete thorough and effective shift handovers at the conclusion of each shift.

* Additional duties and responsibilities, as assigned.

What it takes

* 1+ year of previous experience delivering excellent customer service in environments such as hospitality, retail, multi-family or food & beverage.

* Previous experience communicating effectively with internal and external customers, both…