Guest Experience Captain

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In order to be considered for this role, after clicking 'Apply Now' above and being redirected, you must fully complete the application process on the follow‑up screen.

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An enthusiastic lover of sports, live entertainment, and people. You have a true passion for engaging in meaningful interactions and creating memorable experiences for all guests. You strive to be helpful, engaging, and knowledgeable of all things Atlanta Hawks and State Farm Arena. You enjoy being part of an exciting and dynamic group, and you’re committed to continuously enhancing the productivity and effectiveness of your team.

Lastly, you enjoy working hard and celebrating hard, and you’d be shocked if guests weren’t positively impacted by their interactions with you.

• Be obstacles a leader by embracing, teaching, and living the tenets of SMILE (Southern Hospitality, Make a Moment, Individuals Matter, Listen & Learn, Empowerment) our current service philosophy.
• Be actively involved in the onboarding of all new Smile Makers, assisting in the successful acclimation to our culture.
• Actively teach and lead Smile-in-Motion throughout all games/events.
• Train and develop Smile Makers with the essential skills in building a positive team culture.
• Train Smile Makers with job-specific skills that aid in creating memorable moments for all guests.
• Provide continuous feedback, coaching, and performance evaluations that provide opportunities for Smile Maker development and ultimately exceptional guest experiences.
• Provide coaching for disciplinary issues and ensure compliance with State Farm Arena company/department policies.
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