Landscape Office Call Center Coord

• Job Title: Landscape Office Call Center & Coordinator
• Locations: Metro Atlanta, GA and Charlotte, NC

Pike Nurseries have been serving residents in the Southeast for nearly 60 years. Pike Nurseries is recognized as a leader in the Garden Center Industry for its commitment to providing the best selection, quality, service and horticultural expertise. Pike's sister brand, Armstrong Garden Centers, in California, makes it the largest independent garden center company in the U.S. with career opportunities and growth from coast to coast.

Are you driven? Passionate? Willing to Serve? Our comprehensive program includes management and operational training including a horticultural educational program which provides you the seeds of knowledge to be successful with us.

If you're ready to jump in and feel that you would be a great fit for this position - let us hear from you.

Primary dutiesare to answer the phones, schedule appointments and maintain master schedule for the landscape Division and provide support for the LD team.

Hasone (1) to three (3) years work-related experience

Has a High School diploma or equivalent (GED).

Hasbasic accounting knowledge.

Hasa high level of interpersonal skills to communicate well with customers and employees.

Isable to multi-task.

Isable to sit and/or stand for long periods of time.

Isable to lift 20 lbs. occasionally.

Hasthe ability to use a 10-key calculator.

Hasthe ability to organize and prioritize work and meet deadlines.

Familiar with POS system

Intermediate level of skills in Outlook, Word, and Excel.

We have great benefits! (Benefits available to full-time associates)

• Major medical, dental, and group benefits
• Paid holidays and paid vacation
• Participation in the Employee Stock Ownership Plan (ESOP)
• 401K

• Schedules all online. LD department and store generated design appointments by customer name,date, email and phone number through the scheduling system.
• Process designs in POS that are sold through the Landscape Division.
• Makes initial contact for scheduling designs within 48 hours for a design appointment.
• Responsible for rescheduling design appointments as necessary.
• Maintains master schedule and assigns designers by area and availability. Familiar with installation schedules, plan presentations, consults, job visits and PTO.
• Codes customer accounts in Eagle with Designer, Design Date & Installation Date
• Provide support for ADP as needed.
• Process Gift Cards for customer service opportunities or Store Credit.
• Refundoverpayments for an Orders credit card or submit ap check request.
• Prepare deposits and apply payment for customers by mailing in checks for deposit orfinal payments.
• Order store supplies and employee uniforms.
• Provide training and support for designers in Aspire and POS.
• Assist designers and stores to verify Wells Fargo Account Open to Buy and prepare paperwork for customers to sign and invoice.
• Setnew designers up with devices and teach them how to use them.
• Returns phone calls and emails on the same day, after 2 pm returns calls or emails by noonthe next day.
• Attends meetings as required.
• Accepts other responsibilities as assigned.

Requires extensive use of back, legs, knees, arms, feet and hands for lifting, stooping, squatting, bending, twisting, kneeling, pulling, pushing, reaching overhead, and walking. Unassisted lifting limits between 30 and 50 lbs. Individuals may be required to do any or all of these situations throughout the work day, with an emphasis on walking and standing for a major portion of the day.

The outside environment will comprise most of the day with some inside building activity.

See what you are looking for? We want to hear from you. We are always looking for great talent on our team.

Have questions or don't see what you are looking for? We still want to hear from you. Our Human Resources team is here to help.