Risk Management Specialist, Risk Operations

Overview

Risk Management Specialist – Risk Operations at Intuit is a hybrid role located in Atlanta, GA. The position requires three days in the office per week, with additional Saturdays and holiday availability. The role is part of Intuit’s Global Business Solutions Group, focused on protecting small business customers from financial loss, fraud, and compliance risk.

• Serve as a multi‑workflow risk expert, executing analysis and making final decisions across distinct Risk Operations domains (IDV, IUW, Fraud, Chargebacks).
• Conduct thorough KYC and KYB due diligence procedures to verify customer and business identities.
• Analyze customer data, financial trends, and transaction patterns to identify and investigate potential fraud, financial, and compliance risks.
• Operate within standard operating procedures and established guidelines across all workflows to mitigate risk and ensure regulatory compliance.
• Make informed approval, decline, or restrictive decisions while balancing customer empathy with risk policies.
• Provide top‑notch customer service, de‑escalate sensitive or difficult situations, and maintain comprehensive records for audit and compliance purposes.
• Collaborate cross‑functionally with Engineering, Product, and Customer Service teams to resolve complex issues.
• Identify process improvement opportunities and propose changes to optimize risk controls and operational efficiency.
• Stay current with industry trends, regulatory changes, and emerging fraud and risk patterns.

• 2+ years of hands‑on experience in Risk Management or Financial Operations (fraud investigation, underwriting, compliance).
• Demonstrated expertise in KYC and KYB due diligence procedures.
• Strong analytical, critical thinking, and attention to detail skills.
• Ability to work independently, manage a varied queue, and consistently meet aggressive SLAs.
• High integrity, ethical standards, and a strong work ethic.
• Excellent collaboration and teamwork skills; cross‑functional teamwork experience.
• Understanding of customer service, empathy, and risk policy enforcement.
• Proficiency with G‑Suite (or Microsoft Office) and strong internet research skills.
• Bachelor’s degree in finance, risk management, accounting, or related field is a plus.

Intuit provides a competitive compensation package with a strong pay for performance rewards approach, including cash bonus, equity rewards, and benefits. The expected base pay range for this position is $22,500–$30,000. Additional benefits include health, dental, vision, 401(k) matching, and paid time off.

Intuit is an Equal Opportunity Employer. Women, People of Color, LGBTQIA, and Veterans are strongly encouraged to apply.