Dispute Resolution Associate

Dispute Resolution Associate – Hyundai Capital America

Join to apply for the Dispute Resolution Associate role at Hyundai Capital America.

Hyundai Capital America is an Equal Opportunity Employer committed to creating a diverse and inclusive culture for our workforce.

Through our service brands Hyundai Motor Finance, Genesis Finance, and Kia Finance, Hyundai Capital America offers a wide range of financial products tailored to meet the needs of Hyundai, Genesis, and Kia customers and dealerships. We provide vehicle financing, leasing, subscription, and insurance solutions to over 2 million consumers and businesses.

We are a values‑driven company dedicated to supporting both internal and external communities through volunteering, philanthropy, and Employee Resource Groups. Together, we strive to be the leader in financing freedom of movement.

• Medical, Dental, and Vision plans including no‑cost and low‑cost options
• Immediate 401(k) matching and vesting
• Vehicle purchase and lease discounts plus monthly vehicle allowances
• Paid Volunteer Time Off with company donation to a charity of your choice
• Tuition reimbursement

The Associate, Dispute Resolution is responsible for providing customers with resolution to escalated credit disputes and debt validation requests received through multiple channels. The position requires investigating and responding to customers or third‑party inquiries while identifying opportunities to drive operational and performance improvements.

• Provide customers with resolution to escalated credit disputes and debt validation requests, focusing on retention and relationship building.
• Research accounts to ensure credit information is reported accurately and respond to customer and third‑party correspondence.
• Identify opportunities to drive operational and performance improvements across the department and company.
• Assist as needed with various servicing functions, collaborating with departments/teams to solve intricate problems while mitigating business risk.
• Work individually and as a team to ensure process flow and productivity SLAs are met.
• Assist in identifying process improvements that positively impact the customer experience; collaborate with leadership, training, and QA teams to recommend coaching opportunities or policy changes.
• Report trends and service issues to leadership.
• Participate in coaching and development sessions/training to enhance performance.
• Perform all other duties as assigned.

• Minimum 3 years automotive or general finance experience
• Prior customer service experience in a role responsible for escalations
• Minimum 5 years customer service experience preferred
• High school graduate required
• Bachelor’s degree preferred
• Excellent oral and written communication skills with good judgment and discretion
• Proven ability to effectively resolve customer concerns
• Knowledge of Credit Reporting and the Fair Credit Reporting Act preferred
• Knowledge of HCA servicing products, processes, and procedures preferred
• Proactive approach to responsibilities with ability to organize and prioritize multiple tasks

Employees in this class are subject to extended periods of sitting, standing, and walking, and must monitor and moderate noise levels. Work is performed in an office environment.

Salary range: $47,600.00 – $71,400.00. Compensation depends on skill set, experience, location, and other factors.

Primary location:
Atlanta, GA.

Schedule:

Full‑time, regular. Overtime status:
Non‑exempt.

• Seniority level:
  Mid‑Senior level
• Employment type:
  
  Full‑time
• Job function:
  Other