Float Financial Experience Advocate - Alpena​/Atlanta​/Cheboygan​/Posen​/Rogers

Overview

Announcement Date: September 25, 2025

Location of Position: Northeast Michigan

Salary: Starts at $16.87 - Up to $25.30 based upon experience

Days: Monday through Friday with some Saturdays

Hours: 40 hours per week

Role:

Advises new and existing members with their financial wellness needs, opens and closes individual membership accounts, processes transactions, resolves account problems, and provides advice regarding other products and services of the Credit Union. Follows the Credit Union mission and member promise statements.

Essential Functions & Responsibilities:

• Assists members with opening and closing accounts, processes transactions, and addresses and resolves member problems, inquiries, or complaints. Refers problems to supervisor as needed, along with recommendations for resolution.
• Advise members on products and services that will meet their financial needs.
• Maintains accurate member account information and prepares required reports for management.
• Acts as liaison between members and various departments.
• Performs other job related duties as assigned.

Performance Measurements:

• Experience One year to three years of similar or related experience.
• Education A high school education or GED.
• Interpersonal Skills Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.
• Other Skills Working knowledge of principles and processes for providing member and personal services. Actively looks for ways to help people. Communicates information and ideas in speaking so others will understand. Working knowledge of related computer systems and applications.

• Benefits for Full-Time Employees Includes:
• Medical / Dental / Vision Insurance (Employee pays ZERO premiums!)
• Life Insurance (2x annual salary)
• 401(k) -- AAACU puts in 7.25% of your gross wages AND will match 100% up to 4% of your contributions!
• Applications and resumes are accepted online.
• Up to 4% employer match on employee contribution
• 7.25% profit share
• Paid Time Off
• 8 hours of personal time
• 12 days of sick leave per year with no accrual cap
• Paid vacation based on length of service
• 50% of cost reimbursement, up to $480 per year
• Student Loan Paydown
• $200 monthly payment from AAACU up to $12,500
• Tuition Reimbursement
• Reimbursement up to $5,250 per year
• Employee Clothing Allowance
• Up to a $1,000 interest free loan per year
• * No interest applied while employed*
• Longevity Bonus Payments
• Starts at 1% of base wages, after 10 years of employment