Director, Risk Manager​/Analyst, Finance & Banking

Provides award-winning software solutions tailored for dental practices

Offers high-level, responsive customer support

Enables comprehensive practice management, including:

• Patient scheduling
• Billing and payments
• Imaging integration
• Electronic record keeping

• Provide strategic leadership across all payments operations, including underwriting, pricing, transaction monitoring, risk evaluation, compliance, and reporting
• Design and implement scalable processes, policies, and systems that drive customer satisfaction while ensuring profitability and managing acceptable levels of risk
• Work closely with management to analyze the client portfolio, looking for trends, insights and recommendation for optimization
• Hire, manage, monitor, train and coach payment organization
• Oversee and support teams responsible for payment compliance and regulatory adherence
• Develop and refine underwriting models, pricing strategies, and risk frameworks
• Monitor transaction activity and ensure robust controls are in place for fraud detection and risk management
• Partner with product, engineering, and finance to optimize payment flows, improve margins, and align operations with product development
• Ensure all payment practices meet applicable regulatory standards and internal risk requirements
• Develop metrics and reporting tools to track performance, identify areas for improvement, and inform strategic decision-making

• Proven leadership experience in payment operations, preferably at a SaaS, fintech, or payment company
• Deep understanding of underwriting, pricing, payment risk and compliance in regulated environments
• Strong analytical mindset with experience in using data to drive operational and strategic decisions
• Familiarity with relevant payment and financial regulations (PCI, AML, KYC, OFAC etc)
• Excellent cross functional collaboration skills and experience managing teams across compliance, finance, and product
• Passion for building efficient systems and continuously improving processes