Collections Representative; Collector - Atlanta

Careers At Stellantis Financial Services

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Stellantis Financial Services (SFS) is the new captive finance company for one of the world's leading automakers and a mobility provider with iconic brands including Abarth, Alfa Romeo, Chrysler, Citroën, Dodge, DS Automobiles, Fiat, Jeep®, Lancia, Maserati, Opel, Peugeot, Ram, Vauxhall, Free2move and Leasys.

Our exciting growth provides opportunities to advance your career as we successfully lead products and services from a small to midsize company in just a few years. Join our world class team and culture and contribute to our core mission which is enhancing our customer's experience.

At Stellantis Financial Services you can make a difference in a crucial role in our high performing culture. We offer career development opportunities, competitive pay and great benefits including:

• Pay Rate: $19-$24/hour based on experience/skills
• Start Date: Our next onboarding class is set to begin February 9th, 2026
• Potential bonus: Potential performance based monthly bonus
• Supplemental pay: Referral bonus
• Flexibility: High performing associates can create their own work schedule on a weekly basis
• Hybrid Work Arrangement: When not working from home, work from offices with breathtaking views
• Dress: Enjoy our comfortable casual work environment
• Other
  
  Languages:
  
  Spanish-speaking skills are valued and rewarded but not required
• Health insurance (medical, dental, prescription drug, vision) and savings/spending accounts
• Virtual office visits
• Employee Assistance and Wellness Programs
• Company provided life and disability insurance
• Supplemental insurance (life, critical illness, auto, pet, identity theft and legal services)
• Employee Assistance and Wellness Programs
• Paid Time Off (holidays, vacation flex and sick days)
• Vehicle discounts for loans or lease

Responsible for the collection and resolution of delinquent auto loan accounts. Utilizes telephone, automated dialer, and written correspondence in a fast-paced goal-oriented collections department. Provides customer service regarding collection issues and available collection programs. Accountable for reducing delinquency for assigned accounts.

• Confers with customers by telephone in an attempt to collect current and past due payments, determines the reason for delinquency, and updates customer information.
• Confirms account holder by following safeguards procedures on every call.
• Documents conversations and arrangements accurately in the collection system.
• Adheres to collection standards of conduct policy on all accounts including third parties.
• Treats all contacts in a courteous and professional manner.
• Reviews customers’ files and offers programs to qualified customers to minimize delinquency.
• Uses established procedures to make effective use of extensions and due dates to resolve delinquent accounts.
• Utilizes collection skip tools to locate accounts leading to resolution.
• Recommend accounts for repossession or legal action.
• Maintains delinquent rates at or below objectives.
• Meet daily and weekly production goals (Calls and dollars collected)
• Compliance with all company policies and procedures.
• This position involves regular access to specified personal information of consumers, including, but not limited to, Social Security numbers and dates of birth.
• All other duties assigned.

• Experience
  • Minimum 2 years of collection-related experience.
• Education – requirements and/or certifications
  • High school diploma/GED
• Must have reliable transportation and live within a commutable distance of Atlanta, GA

• Moderate computer knowledge of MS Excel and MS Word software and keyboard skills including minimum accuracy requirements
• Ability to recognize problems, resolve or elevate as needed, including using a variety of talk-offs to convince the…