Loan Servicing Specialist

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 is Bank /b  is a purpose-driven company, dedicated to bringing financial peace of mind to communities, one person at a time. Whether a customer wants to grow their business, buy a home, or feel confident in their retirement plan, they have a partner in Ameris Bank. We serve customers in our locations across the Southeast, Mid-Atlantic and nationwide through our extensive digital offerings and mobile app.

Delivering financial peace of mind starts with a team that values integrity and rewards ingenuity. At Ameris, you’ll find teammates who are inclusive, collaborative problem‑solvers who go the extra mile to support one another and to meet every customer’s needs. When teammates are empowered and bring their diverse perspectives to the table, we create the best possible outcomes for our customers.

At Ameris, we know that a growth mindset is key for high performance and fosters an environment that prioritizes continuous improvement. Teammates have access to Employee Resource Groups that serve as advocates and purpose and how you can bring it to life as an Ameris Bank teammate.

The Loan Servicing Specialist is responsible for but is not limited to, accurately processing incoming loan payments received via ACH, wires or by check, review new, renewed, and modified loans on core system for accurate payment setup, process payment advances in a timely manner, research returned payments, payment and payoff processing, and processing various reject reports. This position also includes reviewing new, refinanced, and modified loans onto Core System, processing loan maintenance requests, exception item processing, process payoff requests, and review and maintain various reports.

This position assists with cross‑training, special initiatives, and supports other areas within Loan Servicing, as well as provides superior customer service to internal and external customers. Performs other projects and duties as assigned.

• Performs loan servicing tasks on loans including, but not limited to, exception item processing, payment and payoff processing, loan advances, processing, payoff requests, account maintenance, insurance and escrow assistance, and servicing of specialty lending products
• Correctly and efficiently enter loan payment information.
• Handle customer data and information according to department procedures.
• Balance Loan In Process and research rejected loan transactions
• Process and respond to Salesforce cases, incoming email requests, and incoming payments within defined SLAs and time frames.
• Maintains compliance with internal controls, operational procedures, and risk management policies.
• Performs functions including researching discrepancies, complex account research and handling exceptions.
• Processes various departmental reports.
• Performs interest calculations and provides loan payoffs upon request.
• Works with other departments regarding loan inquiries.
• Record detailed information and produce accurate, high quality work products.
• Perform accurate calculations and transactions using problem solving techniques.
• Cross-train in areas within Loan Servicing to provide support during changes in volume.
• Completes compliance training, adheres to all anti-money laundering guidelines and procedures, and all regulatory requirements.
• Strictly adheres to Bank Secrecy Act requirements and applies organizational policies and procedures in all activities.

• Intermediate PC and Microsoft Office proficiency.
• Able to effectively and persuasively express self, using language and grammar in a professional manner.
• Able to plan, organize and prioritize tasks.
• Strong written and verbal communication skills.
• Highly motivated team player with ability to provide interactive service to others, building relationships and addressing identified needs.
• Able to analyze and record detailed information and produce accurate, high quality work products.
• Able to research, analyze, identify viable options, draw sound conclusions, and present findings.
• Able to manage and…