Credit & Collections Analyst

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The Analyst will help ensure timely and accurate collections and reporting in accordance with company policies and procedures. Responsibilities will focus on the monitoring of customer payment performance and engagement with both internal and franchisee contacts to proactively identify & resolve issues. Help ensure compliance with U.S. GAAP, internal controls, company policies, and company procedures for accurate and timely reporting.

This position sits within our Atlanta based Global Support Center with an expectation to be onsite 80% of the time.

• Maintain franchisee accounts in Sales Reporting Portal ("SRP")
• Generate invoices, account statements and overdue account notices and handle cash application for daily receipts
• Preparation of monthly reconciliation reports
• Produce monthly reporting to management to assist in the wire process and other ad-hoc reporting
• Reconcile unapplied cash to GL
• Handle billing/invoicing process, including any miscellaneous billing (notes, sales corrections, etc.)
• Point of contact to franchisees to resolve any reporting/billing/cash issues.
• Prepare aged receivables reports and perform analysis
• Escalate potential franchisee issues in a timely manner
• Prepare periodic reporting for payment discrepancies to facilitate resolution and accounting treatment
• Provide reporting to business management of key performance indicators, trends & underlying causes including aging of accounts and bad debt reserve recommendation/analysis
• Participate in planning/testing/training for system integrations, updates, and maintenance
• Work with Franchise Services, Legal, and FP&A teams to facilitate set-up and execution of any additional billing or credit programs involving franchisees.
• Assist with ad hoc projects and analysis as required
• Develop and maintain relationships with key stakeholders, such as Treasury, IT, Financial Systems, AP, AR, etc., and provide support as required

• 4 - Year degree in Accounting preferred
• 0 – 3 years of total experience, minimum
• Prior experience working in a global accounting support center
• Restaurant franchising or hospitality experience preferred but not required

• Excellent verbal and written communication, active listening, and interpersonal skills
• Demonstrates a customer focused approach
• Organized and detail oriented
• Ability to coordinate / influence action from others to achieve business objectives
• Experience with Oracle Cloud and/or system implementations or upgrades is a plus
• Ability to work independently to meet assigned deadlines and make sound decisions
• Self-sufficient, dependable, and strong ability to multi-task and adapt to shifting priorities
• Highly proficient in Outlook, Excel and Word.
• Ability to interpret and analyze data and make recommendations based on findings
• Ability to work in a dynamic, fast-paced, fast-growing company where adaptability is imperative
• Experience with Oracle or other major ERP system preferred

• This position does not have any direct reports

Inspire is a multi-brand restaurant company whose portfolio includes more than 33,000 Arby’s, Baskin-Robbins, Buffalo Wild Wings, Dunkin’, Jimmy John’s, and SONIC restaurants worldwide.

We’re made up of some of the world’s most iconic restaurant brands, but we’re much more than just a restaurant company. We’re a team of hundreds of thousands who individually and collectively are changing the way people eat, drink, and gather around the table. We know that food is much more than a staple—it’s an experience. At Inspire, that’s our purpose: to ignite and nourish flavorful experiences.