Head of Collections

About us

You Lendis a rapidly growing Fin Tech that is the preferred embedded financing platform for many of the world’s leading e-commerce platforms, tech companies, and Payment Service Providers. Our software platform enables our partners to extend their value proposition by offering flexible financing products in their own branding, to their merchant base, without capital at risk.

We are owned by the leading Private Equity company, EQT, and have grown +100% year-on-year since 2020. Our US headquarters are in Atlanta, GA and European headquarters are in London, UK. However, we are also present in several European countries as well as the United States where we service our partners, including eBay, Stripe, Amazon, Shopify, Grub Hub, and Shift
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You Lendis looking to hire a Head of Collections and Recoveries for the US operation. In this role, you will be working closely with the VP of Operations to increase our collection rates, while providing excellent customer support. You will be responsible for a growing team of experienced collectors servicing our merchants across the United States (the team is 6 FTEs today).

In addition to this, you will also be a key stakeholder in ensuring the continued success of our relationship with our debt purchasing and servicing partners.

You will get an opportunity to work cross-functionally with a wide range of stakeholders at You Lend including our Finance, Capital Markets, and Credit Risk teams. In addition to this, you will also be part of the operational leadership team at You Lend liaising with the Head of Sales and Head of Credit Decisions. The role will also require overlap with the tech team to automate and standardize existing processes.

We are constantly innovating, automating, and improving our workflows. In this role, you will be expected to contribute your views on how we can continuously improvekamp.

• Lead and manage the Collections and Recoveries function, ensuring team members are equipped to deliver excellent customer support while collectively delivering functional objectives.

• Constantly improve team efficiency through numbers-driven performance management and incentives.
• Deliver operational execution activity related to debt recovery and debt sales initiatives.
• Monitor, analyse, and report on key performance indicators to track and improve overall collection performance.
• Build great relationships with existing external service providers ensuring they deliver പരിപാടികളാരില്ല in our post-default recovery effort.

• Proven experience in a collections or debt recovery role, preferably in a fast-paced scale‑up.
• Excellent communication and interpersonal skills, with the ability to effectively manage relationships with both internal and external stakeholders.
• Want to change the trajectory of your career by shaping a fast-growing fintech business.
• You will be comfortable in adapting to change, embracing bold ideas, and are intellectually curious.
• Are a facts-based problem solver and have a get‑things‑done mentality.
• Strong use of Excel or any data analysis software.
• Successful track record of delivering against ambitious target.
• Exceptional oral and written communication, listening, and presentation skills.

• Ready to start as soon as possible.

• Award‑Winning Workplace:
  You Lend has been recognised as one of the “Best Places to Work in 2024 and 2025” by the Sunday Times for being a supportive, diverse, and rewarding workplace.
• Award‑Winning Fintech:
  You Lend has been recognised as a “Top 250 Fintech Worldwide” company by CNBC.

• لايا قامت with powerful solutions, won some significant partnerships, and are growing at a rapid pace.
• But the global opportunity is still massive, and You Lend is a raw organisation where we are only just getting started.

• High‑growth (>100% growth during 2022 and 2023), so clear outlook to compensation (bonus or share option appreciation) and career growth (through growth with business).
• Well‑capitalised with supportive private equity backing.
• Part of Banking Circle Group with a fully licensed Luxembourg bank, which can provide…