Servicing Associate

Job Description - Payment Servicing Associate (260000P0)

Job Description

Description

Hyundai Capital America (HCA) helps people move forward. Through Hyundai Motor Finance, Genesis Finance, and Kia Finance, we deliver innovative financing, leasing, and insurance solutions to more than 3 million customers and businesses nationwide.

We’re a company driven by growth, innovation, and people. At HCA, you’ll find opportunities to build new skills, expand your career, and make a real impact—while working in a diverse, inclusive, and values‑driven environment. We’re proud to support our communities through volunteerism, philanthropy, and engaged Employee Resource Groups.

If you’re looking for a fast‑paced, collaborative workplace where your ideas matter, join us as we lead the future of financing freedom of movement.

The Payment Servicing Associate is primarily responsible for supporting functions and processes within the Payment Servicing Teams by processing requests received via multiple channels. This position will ensure all requests/tasks are processed within HCAs time frames, KPI’s and adhere to HCA’s policy and procedures, as well as compliance.

• Process requests in accordance with Payment Servicing SLAs.
• Respond to emails and various escalated account issues within the assigned SLA.
• Track productivity and provide status updates for KPI’s.
• Work with QA team to ensure Productivity, Quality, Compliance standards are met.
• Generate letters, send and retain documents as requested to ensure accuracy per HCA’s Policy and Procedures while being compliant.
• May contact insurance companies and body shops to obtain information regarding insurance issues.

Please note:

This position requires full-time, in-office attendance during the first six months of employment. Following the initial six-month period, employees may be eligible for a hybrid work schedule consisting of one week in the office followed by one week working remotely, subject to business needs and management approval.

Minimum 1 year working in a customer service role in a fast‑paced office environment.

Auto finance experience a plus.

High School diploma or GED equivalent.

Demonstrated business etiquette including verbal, written and interpersonal communication skills to collaborate across the organization.

Self‑motivated, professional demeanor, and self‑starter.

Proven ability to multi‑task, pay close attention to detail, and ability to work in fast paced environment.

Ability to represent the company while interfacing with insurance companies, body shops, etc.

Agile and can successfully adjust to changing priorities to meet business demand.

Must be proficient with Microsoft Office Suite and working knowledge of general office equipment.

Ability to work well under pressure and meet deadlines.

Proven track record with delivering seamless customer experiences.

Ability to thrive in a performance coaching environment.

At HCA, our people drive our success. That’s why we offer a competitive rewards package that supports your health, financial future, and overall wellbeing—at work and beyond.

• Vehicle perks – monthly vehicle allowance plus purchase and lease discounts
• Comprehensive health coverage – medical, dental, and vision plans
• Employer‑funded HSA contributions to help reduce healthcare costs
• 401(k) with company match and immediate vesting from day one
• 100% company‑paid life and disability insurance
• Wellbeing benefits including fitness and health resources
• Leadership programs and career development that support continuous learning
• Paid Volunteer Time Off and a company charitable donation in your honor

Because great benefits help you…