AR Analyst

Job Type: Permanent

Build a brilliant future with Hiscox

Accounts Receivable Analyst

Location:

Atlanta, GA

Department:
Finance

Reports to:

AR Senior Analyst

Role type:
Individual Contributor

The Accounts Receivable Analyst is a hands-on member of the Hiscox USA Finance Operations team, responsible for executing assigned receivables activities, resolving broker and customer inquiries, and maintaining accurate, well-supported account records. The role serves as a first line of operational support across Hiscox and designated Corix AR processes, working within a hybrid retained and outsourced delivery model.

This position is suited to a detail-oriented professional who can manage a high volume of requests, research payment and account issues, follow defined procedures and service expectations, and escalating complex or higher-risk matters with clear documentation.

• Process and respond to AR requests received through Zendesk, shared mailboxes and other approved service channels, ensuring requests are accurately categorized, documented, prioritized and resolved within established service expectations.
• Review remittance information and support accurate application of customer and broker payments to open receivables.
• Research and resolve payment discrepancies, posting delays, unapplied or unallocated cash, credits, debits, refunds and other account variances.
• Maintain extension logs, post-delay trackers and other assigned operational logs, including timely follow-up and escalation of aging items.
• Review and process Broker of Record requests, standard payment corrections, refund requests and other assigned account-maintenance activities in accordance with documented procedures.
• Support collection activity by reviewing past-due balances, contacting brokers or customers, documenting outreach and escalating unresolved matters.
• Support month-end and year-end activities by preparing schedules, researching open items and providing requested documentation.
• Assist with internal and external audit requests by retrieving organized and complete supporting evidence.
• Identify recurring inquiry themes, process gaps and root causes that affect service, accuracy or timeliness, and recommend practical improvements.

• Bachelor's degree in Accounting, Finance, Business or a related field, or equivalent relevant experience.
• Approximately 3 to 6 years of experience in accounts receivable, cash application, finance operations, shared services or a related financial role.
• Working knowledge of AR principles, including payment application, account research, reconciliations, aging and collections.
• Proficiency in Microsoft Excel, including the ability to organize, filter, compare and analyze transactional data.
• Strong written and verbal communication skills, with a customer-focused and professional approach.
• Demonstrated attention to detail, organization, follow-through and ability to manage competing priorities.

• Experience in insurance, financial services, broker receivables or premium accounting.
• Experience using Zendesk or a similar case-management platform and Stripe/Paymentus or another Billing system.
• Experience working with outsourced or offshore service teams and structured service-level expectations.
• Familiarity with audit support, internal controls and evidence-retention requirements.

• Account research and reconciliation
• Analytical problem-solving
• Accuracy and process discipline
• Customer and stakeholder service
• Ownership and accountability
• Clear documentation and communication
• Collaboration across teams
• Adaptability and continuous improvement

• Accurate and timely resolution of assigned AR requests and transactions.
• Complete and…