Collector II

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Regular Full-Time Administrative Headquarters, Atlanta, GA, US

Salary Range: $21.75 To $27.19 Hourly

Join our team as a Collector II and play a key role in helping members achieve financial success while protecting the financial well-being of the credit union. We are seeking an experienced collections professional with 3+ years of first-party collections experience, preferably within a credit union, bank, or other financial institution. In this role, you will manage mid-to-complex delinquent accounts, utilizing both inbound and outbound member interactions to negotiate payment solutions and resolve account issues with professionalism and empathy.

Title:

Collector II

Position Status – Full-time non-exempt (hourly)

Reports To:

Collections Manager

Target hiring pay range: $21.75 - $27.19 per hour

The listed pay information includes the minimum rate of pay to the mid-point rate of pay for the posted position The actual compensation for this position may vary based upon, but not limited to, licenses or certifications, education or equivalent work experience, market data, qualifications, relevant experience, prior work and performance history, geographic location, and business sector.

We believe great work is to be rewarded with great benefits. Our benefits include, but aren’t limited to, Medical coverage with generous company contributions, Dental with employee only coverage paid by the company, Vision with employee only coverage paid by the company, Paid Time-Off, 401k plan with a defined company match, company paid long-term disability, short term disability, and company paid holidays.

Purpose :
The primary purpose of this position is to assist Center Parc Credit Union (CPCU) to live out our Mission, “To help our members achieve financial success by providing exceptional products and service.”

The Collector II leverages advanced consumer credit and collections knowledge to manage moderate to complex delinquent accounts, resolve escalated member issues, and support stop loss mitigation efforts

Essential Duties and Responsibilities: Other duties may be assigned.

• Adhere to and deliver on Center Parc’s core values:
  • Serve Exceptionally
  • Commit to Better
  • Find the Fun
  • Invest in Integrity
  • Follow the Numbers
  • Go Forth and Conquer
• Receive incoming calls from members and internal stakeholders:
  Works with the caller to resolve the account.
• As required, follow establish protocols to transfer calls to appropriate collections personnel best suited to handle some requests or situations.
• Work collections queue and conduct outbound calls in attempt to resolve past due accounts and make payment arrangements.
• Utilize the system of record to document all conversations, contact, or efforts to contact members regarding delinquent accounts.
• Manage accounts in moderate to advanced stages of delinquency, including higher risk or more complex member situations.
• Independently evaluates member circumstances and recommends appropriate resolution strategies within established authority limits.
• Negotiates payment arrangements, extensions, workout solutions, or other loss-mitigation options in accordance with policy and procedure.
• Serve as an escalation point for Collector I team members on complex account questions, member concerns, or process guidance.
• Review delinquent loan queues to identify trends, prioritize collection activity, and recommend next steps to reduce risk and loss exposure.
• Conduct more advanced research related to payment history disputes, account discrepancies, credit reporting concerns, and member claims.
• Prepare accounts for further collection action, including…