Revenue Agent - South Metro Atlanta Regional Office

Revenue Agent 1 - South Metro Atlanta Regional Office

Department of Revenue

JR

Day (United States of America)

$40,560

Revenue Agent 1
- South Metro Atlanta Regional Office The Georgia Department of Revenue is proud to be recognized as a USA Top Workplaces for 2026 and a Top Workplaces for Culture and Professional Development in 2025 — because our people grow here.

At the Georgia Department of Revenue, we are working to continuously provide the best customer service in the state. To get there we need exceptionally talented people like you. If you would like to help us build on our vision of maintaining a highly motivated and well-trained workforce who proudly serves the Georgia residents and business owners, this is your chance to shine!

As a Revenue Agent 1, you will diligently work to determine tax liability or collect taxes from individuals or business firms, according to prescribed laws and regulations.

• Hybrid Work Schedule, after training
• A chance to make a difference by being a part of a driven and dynamic organization
• Competitive compensation, paid leave, comprehensive benefits package

High School diploma/GED and one (1) year of job related experience (collections, bookkeeping, accounting, finance) OR One (1) year of experience at the lower level Revenue Agent Trainee (FIT
059) or equivalent position.

• Assists with Investigating individuals, partnerships, and/or corporations using computer inquiry, visual review of records, telephone interviews, correspondence and/or personal contact with customer
• Ensure compliance with registration, reporting and payment requirement of the Department of Revenue
• Assist delinquent tax debtors to become voluntarily compliant with their state tax obligations by using various complex processes and functions involving installment payment agreements, offer in compromise, enforced collection actions, and the issuance/recording of tax liens.
• Identifies liabilities and ensures accurate collection
• Prepares assessment based on taxpayer records
• Communicates with customers, tax professionals, local tax officials, state representatives, attorneys, and co-workers in an effective manner via telephone, electronic media, or in person
• Works with DOR’s Office of Special Investigations to identify possible criminal activity.

• Teamwork and Cooperation:
  Demonstrated ability to promote and work in a team atmosphere, be inclusive of all team members, and work well with co-workers & leadership
• Judgment and Decision Making:
  Demonstrated ability to weigh the needs of the taxpayers and the department to decide the best course of action for all parties
• Accountability:
  Demonstrated ability to accept responsibility for one’s actions with honesty and integrity, while maintaining credibility and remaining committed to organizational success
• Customer Service:
  Demonstrated ability to appropriately address internal & external customer issues while respecting business needs Good verbal and written communication skills
• Results Orientation:
  Demonstrated ability to meet deadlines to achieve performance goals, while focused on efficient & effective problem resolution
• The ability to interpret tax laws, policies, rules, and regulations pertaining to tax collection Good verbal and written communication skills

• Collections Experience
• Team Communication Tools (MS Teams, Skype, Zoom) Experience…