Collections Analyst

Under general supervision of the Operations Manager, this position is responsible for collecting and reconciling overpaid benefits on retirement accounts, optimizing the Agency’s collection portfolios.

• Bachelor’s degree from (4) year accredited college/university and/ or five years of experience working within a financial related position or experience working with a defined benefit plan.
• 2-4 years of experience in collections, including a proven track record of negotiating payments, handling disputed charges, and managing complex accounts.
• Ability to work independently to accomplish goals and objectives.
• Intermediate skills using Word and Excel

PREFERRED ADDITIONAL QUALIFICATIONS

• Excellent professional verbal communication skills, with an ability to keep calm under pressure and a diplomatic but firm manner.
• High degree of flexibility with the ability to thrive under pressure and adhere to constant change and challenging deadlines.
• Strong analytical and problem-solving skills.

ADDITIONAL ELIGIBILITY & QUALIFICATIONS (CERTIFICATES, SPECIAL EQUIPMENT)

None

ESSENTIAL DUTIES & RESPONSIBILITIES

• Review assigned member accounts to determine and verify over payment amounts, source, and responsible parties.
• Analyze complex over payment issues, develop solutions, and create plans of action to resolve delinquencies in a timely and effective manner.
• Contact responsible parties for negotiation of repayment terms and send contractual repayment agreements as required.
• Investigate disputes and provide resolution and/or additional information as requested.
• Record all collection calls, status of collection efforts and archive all related documentation to member accounts.
• Send payment acknowledgement letters, outlining payment(s) received, outstanding balances and subsequent due dates.
• Maintain Master collection database, ensuring all data is accurate and payments/balances are up to date;
  Monitor and manage all database activities and corresponding reports;
  Reconcile Master collection database by updating financial adjustments on a monthly basis.
• Provide follow-up on reclamation requests to financial institutions and resubmit as required.
• Coordinate with the Accounting Department to ensure cash receipts are accurately posted;
  Update Accounting reversal report as required;
  Identify and research any discrepancies.
• Conduct face-to-face consultations, both scheduled and walk-in regarding over payments.
• Summarize and prepare legal packages for civil litigation and /or criminal prosecution.
• Performs other duties as assigned.
• Knowledge of related state and federal laws, regulations, and policies.
• Knowledge and abilities in negotiation, mediation, and conflict resolution methods
• Skill in the operation of a personal computer and other office equipment.
• Skill in organizing and planning work.
• Skill in oral and written communication.
• Ability to make sound decisions, effectively and promptly.
• Ability to multi-task and meet all required deadlines.
• Ability to exercise judgment in interpreting and applying applicable state and federal laws, Board of Trustees policies, guidelines, and office procedures.
• Ability to have good interpersonal skills while interacting with difficult customers.
• Ability to handle difficult and stressful situations with professional composure.
• Ability to build and maintain effective working relationships with all levels of management and staff.
• Skill in the operation of a personal computer and other office equipment.
• Ability to handle difficult and stressful situations with professional composure.

CORE COMPETENCIES

• Teamwork
• Customer Service
• Accountability
• Communication
• Judgment and Decision Making

WORK ENVIRONMENT

The work is typically performed in an office environment.

PHYSICAL DEMANDS OF THE JOB

The physical demand of the work job is…