Tactical Operations Lead, MPI

ABOUT REPAY
REPAY (“Realtime Electronic Payments” / NASDAQ TICKER: RPAY) is an established and fast-growing publicly traded financial technology and payment processing company headquartered in Atlanta, Georgia, with offices across the country. REPAY enables its customers to accept payments anytime, anywhere, and through any channel while providing a secure, seamless, and enjoyable payment experience for the end consumers. REPAY offers a comprehensive suite of electronic payment and funding solutions, including debit and credit card processing, ACH processing, Instant Funding, and electronic bill payment systems with full IVR, text, and mobile capabilities.

The scalability of its products allows merchants of all sizes to add an instant arsenal of intelligent payment technology solutions to their businesses without significant development costs or infrastructure investments.

We are seeking an experienced professional to lead our tactical operations on the MPI team. As a Tactical Operations Lead, you will play a critical role in ensuring the smooth execution of payment operations, working closely with our partner banks, and providing exceptional support to our clients.

• Manage fund transfers between accounts, including ACH and wire activity with partner banks
• Research and resolve failed transactions, and manage refunds and reissues
• Provide support for MPI payment reporting and customer-level payment validation
• Support client reconciliation process and manage client escalations and reporting requests
• Act as a liaison between Payment Specialists and the Development team, submitting and tracking development tickets related to MPI payment processing issues

• Bachelor’s degree in Finance, Accounting, Economics, Analytics, or related field
• For non-college graduates, a minimum of two years of experience working in payment/banking operations
• Previous reconciliation experience
• Strong communication skills
• High level of attention to detail, quality, and effective verbal and written communication skills along with excellent follow-through
• Ability to work on multiple tasks simultaneously while successfully meeting established goals and deadlines in a fast-paced environment
• Adaptive to frequent process changes, work duties or assignments
• General skillset to perform/navigate on Microsoft
• Experience with Excel

As the industry-leading financial technology provider in the Consumer Finance and Business to Business spaces, we continue to set the standard for application development and delivery. In 2019, REPAY became a public company listed on the Nasdaq Stock Market (RPAY). For the past three consecutive years, we have placed on the ACG® Atlanta Georgia Fast 40, a list recognizing the top 40 fastest-growing middle-market companies in Georgia.

REPAY’s leadership empowers each team member to make a difference and stretch to their fullest potential. Our dedication to frequent, transparent communication is shown with company wide meetings where our leaders share company vision and encourage employees to ask questions.

We offer it all: business to casual dress, great snacks & beverages, and open-air collaborative team settings. REPAY has been certified as a Great Place to Work® company for 2017, 2018, 2019, 2020, 2021, and 2022. The REPAY team is fun, smart, collaborative, and truly enjoys working together. Making a difference in our local communities – we support several philanthropic initiatives every year to give back to our local communities.

We are self-driven, motivated professionals who do not require micro-management to ensure we produce high quality and timely…