Pre-Processing Quality Analyst

Regular or Temporary:

Regular

Language Fluency: English (Required)

Work Shift:

1st shift (United States of America)

The Pre-Processing Quality Lead provides operational coverage for the Pre-Processing Manager as needed, ensuring continuity of support aligned with capacity and staffing requirements. This role functions as a hybrid Subject Matter Expert (SME) across all aspects of Pre-Processing, overseeing pipeline performance, resolving loan-level inquiries, and supporting both frontline teammates and leadership.

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

• Ensure adherence to established pre-processing guidelines, controls, and service level agreements (SLAs)
• Partner with the Pre-Processing Manager to support audit responses (e.g., TAS, Governance, QC findings)
• Assist in the implementation of updates to policies, procedures, and systems
• Perform file reviews and audits to ensure quality assurance and compliance
• Support resolution of Sales disputes, escalations, and exception scenarios
• Reinforce consistent and professional communication standards across the team
• Provide clear and actionable feedback to Loan Officers regarding missing documentation and identified errors
• Maintain a reduced but complex personal loan pipeline (e.g., escalations, high-risk or exception loans)
• Provide guidance, direction, and coaching to Pre-Processing staff
• Serve as the primary escalation point for complex loan issues and scenarios
• Deliver real-time feedback to improve loan quality submissions, with awareness of downstream impacts and overall process flow
• Support onboarding of new hires and development/upskilling of existing team members
• Identify recurring issues and recommend process improvements to enhance efficiency and quality

• 1. 4–6 years mortgage experience
• 2. Strong knowledge of all loan types (Conventional, Government, Bond, Portfolio)
• 3. Demonstrated ability to manage a high-volume pipeline (20+ loans)
• 4. Prior experience mentoring or training people
• 5. Advanced understanding of AUS, LQS, and underwriting standards
• 6. Strong written and verbal communication skills, including interaction with Sales and internal leadership
• 7. Proficiency in mortgage platforms (e.g., Empower) and Microsoft Office applications

• 1. Prior experience in leadership or a team lead capacity
• 2. Experience collaborating with offshore or vendor teams
• 3. Exposure to quality control audits, risk controls, or governance processes
• 4. Involvement in contributing to process improvement initiatives or project

Sitting/Standing/Walking/Bending/Lifting

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? Bending (if checked, indicate frequency)

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? Lifting (if checked, indicate pounds)

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? Visual / Audio / Speaking

Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.

? Manual Dexterity / Keyboarding

Able to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers.

? Availability

Able to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need.

? Travel (Must select one)

Minimal and up to 10%

The annual base salary for this position is $47,000 - $75,000

General Description of Available Benefits for Eligible Employees of Truist Financial…