Client Relationship Manager

As a Client Relationship Manager at Cor Serv, you will play a key role in driving portfolio growth and expanding relationships across our portfolio of bank clients. This position requires a motivated, strategic professional with a strong background in account management, product knowledge, and consultative selling. You will lead the overall client relationship strategy—building trust, uncovering new opportunities, and delivering solutions that meet our clients’ evolving needs.

You will also work cross-functionally with internal teams to develop and execute account growth strategies, identify opportunities, and ensure an exceptional client experience.

• Manage the overall business relationship with a portfolio of Cor Serv’s bank clients.
• Oversee day-to-day client interactions, serving as the primary point of contact and ensuring timely responsiveness to client needs, ranging from daily contacts to senior bank leadership.
• Effectively communicate client requirements to relevant internal departments and ensure timely responses to clients.
• Gain a deep understanding of the bank’s business challenges, strategic objectives, competitive positioning, and key success factors to offer optimal solutions.
• Advocate for the client by identifying product support and development needs and conveying these internally.
• Harness Cor Serv’s internal resources to establish and nurture a productive relationship with the client.
• Employ a consultative approach to demonstrate our desire to maximize the client’s portfolio growth & profitability.
• Support the on-boarding process for new clients.
• Collaborate in the planning and implementation of new products, product enhancements and special projects.
• Provides Statements of Work and/or Change Requests to clients.
• Facilitate monthly Client Portfolio Reviews with a focus on maximizing client profitability.
• Other duties as assigned.

• College degree or 5+ years of relationship management experience in the banking industry.
• 2+ Credit Card industry experience.
• Strong written and verbal communications skills.
• Ability to work across departmental boundaries to complete tasks.
• Ability to influence at multiple levels internally and externally to accomplish business goals.
• Analytical, problem solving, critical thinking and solid decision-making skills.
• Ability to work independently with minimum supervision or direction.
• Strong ability to multitask, set priorities, and meet strict deadlines.
• Excellent attention to detail.
• Proficiency in working with Microsoft tools:
  Word, Excel, and PowerPoint.
• Occasional travel is required.
• FDR, TSYS, or FIS (Certegy) system experience preferred.
• Ability to work within Cor Serv's footprint:
  Alabama, Florida, Georgia, Iowa, Kentucky, Nebraska, North Carolina, Tennessee, Texas, Wisconsin and Wyoming.

Cor Serv is a credit card technology and portfolio management company that was founded in 2009. With decades of experience in payment systems, we enable financial institutions to enter or expand their credit card program with our open-source technology platform. Our global headquarters is in Atlanta, GA.

• competitive compensation package
• company-paid benefits package including medical, dental, and vision
• generous PTO plan
• 401k match
• opportunity to work in a remote environment

Cor Serv is an Equal Opportunity employer—All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cor Serv is firmly committed to upholding EEO principles.

As part of our standard pre-employment process, we conduct screenings for drugs, credit, and backgrounds in accordance with legal requirements and industry best practices. These measures help us maintain a safe, secure, and inclusive work environment for all employees.