Senior Living Front Desk Concierge; Brookhaven, Ga

Position

Concierge

Community Coordinator

Resident Relations

Non-exempt/Hourly

The Concierge serves as the first point of contact for Orchard and demonstrates a friendly, cheerful disposition, along with excellent communication and organizational skills. They lead, train, and supervise the front desk First Impressions team and model the company FAMILY values and best practices. The Concierge coordinates with leadership team members on behalf of visitor and family requests, and is responsible for first impressions and hospitality staff onboarding training.

• Must be 21 years of age or older
• High school diploma or GED required
• Proven customer service experience and skills
• Must successfully clear a background check, TB skin test or x‑ray, and health screening
• Current CPR certification
• Must have a valid driver’s license
• Current certificate of training for successful completion of the five (5) hour initial fire safety training provided by the Georgia Safety Fire Commissioner

• Serve visitors by greeting, welcoming, directing, and announcing them appropriately
• Manage schedule for front desk team, ensuring coverage during scheduled hours
• Demonstrate proficiency in responding to inquiries
• Answer, screen, and forward any incoming phone calls in a professional manner
• Maintain security by following procedures and controlling access (monitor logbook, issue visitor badges, provide name tags to employees following name tag process)
• Keep office areas (lobby, consult room, front desk) neat and stocked; ensure doors are free of finger/hand prints
• Serve as a liaison between all departments
• Assist in employee onboarding as necessary
• Complete administrative tasks accurately and in a timely manner
• Demonstrate proficiency in Microsoft Office and database input
• Receive and sort daily mail/deliveries
• Update appointment calendars and schedule meetings/appointments
• Perform clerical duties such as filing, photocopying, collating, and faxing
• Provide a warm, welcoming and friendly atmosphere for residents, family, visitors and staff
• Create and implement monthly front desk customer service training; coordinate with Sales Care Counselor to review phone inquiry and walk‑in tour training; maintain record of attendees, topics, and date of each training
• Participate in separate inquiry handling training provided by Sales Care Counselor
• Lead creation and implementation of Guest Meal process and accounting; coordinate with Business Director
• Lead New Resident Orientation process, ensuring every leadership team member meets new resident on the day after move‑in
• Produce, distribute, receive, and interpret Resident and Staff Satisfaction surveys; share results with Executive Director and leadership team
• Employees must dress according to the requirements of the job as outlined in the employee handbook (business casual attire, nametag, neatness, personal hygiene, professional nail and hair color)

• Works with integrity; upholds organizational values
• Ability to handle multiple priorities
• Possess written and verbal skills for effective communication
• Competent in organizational & time management skills
• Demonstrates good judgment, problem solving and decision‑making skills
• Ability to make responsible choices, decisions and act in a resident’s best interest
• Ability to work independently without direct supervision by following Orchard Senior Living’s procedures and guidelines
• Proficiency in computer skills, Microsoft Office & the ability to learn new applications
• Makes individual contributions to the success of the business and is a key member of an experienced team

• Adhere to all Orchard policies and procedures
• Maintain absolute confidentiality of all information pertaining to residents, families, and staff and adhere to all HIPAA rules
• Display a positive and professional image and attitude in all relationships with residents, families, peers and in the community
• Maintain positive communication and team collaboration
• Serve as an ambassador for Orchard at all times
• Demonstrate ongoing responsibility for self‑education
• Maintain resident and personal…