Insurance Verification Specialist

Locations: Atlanta, GA
Schedule: Full-time Hourly, On-site
Compensation: Competitive hourly rate + benefits
Perks: Pre-cert expertise, patient interaction, collaborative team environment

Become part of Ortho Atlanta, the largest independent physician-owned orthopedic and sports medicine practice in Georgia and contribute to our mission of providing comprehensive orthopedic care. At Ortho Atlanta, you'll be an integral member of a dedicated team of Healthcare Professionals committed to enhancing our patients' quality of life. We offer diverse career paths for talented individuals seeking professional growth and development within a supportive and rewarding work environment where your contributions will make a significant impact.

As an Insurance Verification Specialist at Ortho Atlanta, you'll play a key role in ensuring accurate and timely insurance processing for our patients. You will:

• Contact insurance companies to verify pre-certification, pre-authorization, and medical necessity requirements for radiology and other outpatient procedures
• Enter insurance and referral details into the EMR with accuracy
• Obtain cost estimates and communicate patient financial responsibility prior to procedures
• Coordinate referrals and schedule appointments for MRIs and follow-up visits
• Work closely with physicians and clinical staff to obtain necessary documentation to support authorizations
• Apply critical thinking to prevent insurance denials and maximize reimbursement
• Educate patients on their coverage, co-pays, deductibles, and referral expectations
• Prioritize and manage incoming referrals and scheduling requests
• Act as a key resource for staff on insurance plans, authorizations, and procedural codes
• Provide coverage at clinic front desks as needed (on-site coverage may be sporadic and unplanned)
• Excel in a detail-oriented role and enjoy solving administrative challenges
• Communicate clearly and compassionately with both patients and staff
• Understand the complexity of insurance verification and referral coordination
• Are highly organized, deadline-driven, and self-motivated
• Thrive in a dynamic, team-based medical office environment

• High School Diploma or equivalent
• 5+ years of experience in a healthcare setting, preferably with insurance verification
• Strong knowledge of medical insurance plans, authorizations, and medical terminology
• Experience with EMR systems (Epic preferred)
• Ability to multitask and maintain accuracy in a fast-paced environment
• Excellent communication, critical thinking, and organizational skills
• Ability to work independently and collaboratively across departments

• Be part of a respected and growing healthcare organization
• Collaborate with a supportive and experienced team
• Make a meaningful impact on patient care and access
• Enjoy opportunities for professional growth and development

If you’re detail-driven, service-minded, and ready to make a difference in patients’ care journeys, we encourage you to apply today!